有線・無線的商務連線分析：2011年

有線・無線的商務連線分析：2011年 是由出版商ATLANTIC -ACM在2011年08月所出版的。 這份英文市場調查報告書價格從美金3950起跳。

簡介

本報告，以中小企業以及企業客戶為對象、包含無線電信業者等複數電信業者的相關調查結果為基礎，分析以業務以及產品基礎的電信業者表現，並提供電信業者的排名、個案研究等，由下列摘要形式闡述。

報告摘要

第1章 業界背景

• 商務市場規模
• 牽引市場的動向與影響因素
• 商務產品的定義

第2章 商務連線的調查結果

• 調查方式與回覆者的概要
  • 回覆者部門
  • 毎月的通訊支出與企業規模
  • 業務地區
  • 今後12個月間的支出變化預測
  • 轉移動向
  • 購買/客戶優先順序的促進因素
• 有線電信業者的排名
  • 客戶經驗接點的排名
  • 語音產品品質與價格競爭
  • 資料產品品質與價格競爭
  • 整體客戶經驗評分
  • 客戶經驗評分：支出群別
  • 前年比（Y/Y）的產品品質評分
  • 前年比（Y/Y）的產品價格評分
• 無線電信業者的排名
  • 客戶經驗接點的排名
  • 產品品質與價格競爭的排名
  • 整體客戶經驗評分
  • 前年比（Y/Y）的產品評分

第3章 電信業者的個案研究

• 有線電信業者
  • AT&T
  • CenturyLink
  • Cogent
  • Comcast
  • EarthLink
  • Fibertech
  • Level 3
  • PAETEC
  • Sidera Networks
  • Sprint
  • Time Warner Cable
  • tw telecom
  • Verizon
  • XO
• 無線電信業者
  • AT&T Mobility
  • Sprint Wireless
  • T-Mobile
  • Verizon Wireless

結論

用語集

圖表

目錄

Abstract

ATLANTIC-ACM's 6th annual Business Connectivity Report Card study is an industry-wide, survey-based study that enables small and medium-sized business and enterprise customers to provide feedback on multiple carriers, including wireless carries. The study analyzes carrier performance on an operational and product basis.

The 2011 edition of the report compiles data from over 1,000 respondents and nearly 3,500 individual carrier ratings. The resulting analysis provides insight into carriers' strengths and weaknesses from the customer point of view.

WHO NEEDS THIS REPORT:

• Metro Providers
• Competitive Telecom Service Providers
• Financial Analysts
• Investment Bankers
• Enterprises
• Metro Partners
• Wireless Telephone Companies
• Internet Service Providers
• Consultants
• Investors

WHY YOU NEED THIS DATA:

• Back Your Market Entry or Investment Strategy
• Support Product Development Plans
• Identify Investment Opportunities
• Pursue Market Growth Areas
• To Compare Your Operations with Other Carriers
• To Compare Carriers When Selecting a Service Provider

Table of Contents

Preface

Executive Summary

I. Industry Background

• a. Business Market Sizing
• b. Trends and Influences Driving the Market
• c. Business Product Definitions

II. Business Connectivity Survey Findings

• a. Methodology and Respondent Overview
  • i. Respondent Segments
  • ii. Monthly Telecom Spend and Company Size
  • iii. Regions of Operation
  • iv. Expected 12-Month Spending Change
  • v. Migration Trends
  • vi. Drivers of Purchase/Customer Priorities
• b. Wireline Carrier Ratings
  • i. Customer Experience Touch Points Ratings
  • ii. Voice Products Quality and Price Competitiveness
  • iii. Data Products Quality and Price Competitiveness
  • iv. Overall Cust. Experience Scores
  • v. Cust. Experience Scores by Spend Group
  • vi. Y/Y Product Quality Scores
  • vii. Y/Y Product Price Competitiveness Scores
• c. Wireless Carrier Ratings
  • i. Customer Experience Touch Points Ratings
  • ii. Products Quality AND Price Competitiveness Ratings
  • iii. Overall Cust. Experience Scores
  • iv. Y/Y Product Scores

III. Carrier Case Studies

• a. Wireline Case Studies
  • i. AT&T
  • ii. CenturyLink
  • iii. Cogent
  • iv. Comcast
  • v. EarthLink
  • vi. Fibertech
  • vii. Level 3
  • viii. PAETEC
  • ix. Sidera Networks
  • x. Sprint
  • xi. Time Warner Cable
  • xii. tw telecom
  • xiii. Verizon
  • xiv. XO
• b. Wireless Carrier Ratings
  • i. AT&T Mobility
  • ii. Sprint Wireless
  • iii. T-Mobile
  • iv. Verizon Wireless

Conclusions

Glossary

Table of Figures

• 1. 2010 Revenue Share by Product Category
• 2. Business Market Revenue Forecast: Voice & Data
• 3. Business Voice Products Revenue: 2009 - 2016e
• 4. Business Data Products Revenue: 2009 - 2016e
• 5. Consumer Confidence Index vs. Unemployment Rate
• 6. Corporate Profits vs. EMRATIO
• 7. Expected 12-Month Change in Spending by Select Products: All Respondents by Average
• 8. Projected Business IP Traffic: 2010 - 2015e
• 9. Business Ethernet Transport Penetration: 2010 vs. 2011
• 10. Business Ethernet Transport Revenue: 2009 vs. 2016
• 11. U.S. Business VoIP Revenue: 2009 - 2016e
• 12. Product Origins of 2011 VoIP Migrations
• 13. Business VoIP Penetration: 2010 vs. 2011
• 14. Total Number of Reachable Businesses
• 15. Total Number of Reachable Institutes
• 16. Emerging Services Purchase Plans
• 17. Business Customers Changes in 12-month Spending: By Vertical and Select Product
• 18. North American Mobile-Only Data Users: 2010-2015e
• 19. Expected Global Tablet Data Traffic
• 20. M2M Revenue: 2009-2016e
• 21. FTTx Revenue: FiOS and U-verse
• 22. Wireless Penetration in the United States (percent)
• 23. Respondent Segments
• 24. Monthly Telecom Spending
• 25. Number of Employees
• 26. Regional Distribution in which Business Respondents Purchased Telecom Service
• 27. Expected 12-Month Change in Spending* by Product: All Respondents by Grouping
• 28. Product Origins of VoIP Migrations
• 29. Product Origins of Ethernet Migrations
• 30. Drivers of Purchase
• 31. Brand Reputation for Quality & Service
• 32. Brand Scores Distribution
• 33. Sales Reps
• 34. Sales Reps Scores Distribution
• 35. Provisioning
• 36. Provisioning Scores Distribution
• 37. Network Performance
• 38. Network Performance Scores Distribution
• 39. Billing
• 40. Billing Scores Distribution
• 41. Customer Service
• 42. Customer Service Scores Distribution
• 43. Overall Voice Quality
• 44. Overall Voice Price Competitiveness
• 45. Overall Voice Quality and Price Competitiveness Correlation
• 46. Circuit-Switched Voice Quality
• 47. Circuit-Switched Voice Price Competitiveness
• 48. Circuit-Switched Quality and Price Competitiveness Correlation
• 49. Conferencing Service Quality
• 50. Conferencing Service Price Competitiveness
• 51. Conferencing Service Quality and Price Competitiveness Correlation
• 52. ISDN/PRI Quality
• 53. ISDN/PRI Price Competitiveness
• 54. ISDN/PRI Quality and Price Competitiveness Correlation
• 55. VoIP Quality
• 56. VoIP Price Competitiveness
• 57. VoIP Quality and Price Competitiveness Correlation
• 58. Overall Data Quality
• 59. Overall Data Price Competitiveness
• 60. Overall Data Quality and Price Competitiveness Correlation
• 61. Cable/DSL/FiOS/U-verse Internet Access Quality
• 62. Cable/DSL/FiOS/U-verse Internet Access Price Competitiveness
• 63. Cable/DSL/FiOS/U-verse Internet Access Quality and Price Competitiveness Correlation
• 64. DIA Quality
• 65. DIA Price Competitiveness
• 66. DIA Quality and Price Competitiveness Correlation
• 67. Ethernet Quality
• 68. Ethernet Price Competitiveness
• 69. Ethernet Quality and Price Competitiveness Correlation
• 70. IP VPN Quality
• 71. IP VPN Price Competitiveness
• 72. IP VPN Quality and Price Competitiveness Correlation
• 73. Local Transport DS1 & Below Quality
• 74. Local Transport DS1 & Below Price Comp.
• 75. Local Transport DS1 & Below Quality and Price Competitiveness Correlation
• 76. Local Transport DS3 & Above Quality
• 77. Local Transport DS3 & Above Price Comp.
• 78. Local Transport DS3 & Above Quality and Price Competitiveness Correlation
• 79. Long Haul Transport DS1 & Below Quality
• 80. Long Haul Transport DS1 & Below Price Comp.
• 81. Long Haul Transport DS1 & Below Quality and Price Competitiveness Correlation
• 82. Long Haul Transport DS3 & Above Quality
• 83. Long Haul Transport DS3 & Above Price Comp.
• 84. Long Haul Transport DS3 & Above Quality and Price Competitiveness Correlation
• 85. SONET Ring Quality
• 86. SONET Ring Price Competitiveness
• 87. SONET Ring Quality and Price Competitiveness Correlation
• 88. Wireline Industry Averages (ILEC/IXC and CLEC/Cable/Fiber Industries Combined): Customer Experience Touch Points:
• 89. Wireline Averages for ALL Customer Experience Touch Points: Business Telecom Spending Groups
• 90. Wireline Product Quality Ratings Averages: 2010 vs. 2011
• 91. Wireline Product Price Competitiveness Ratings Averages: 2010 vs. 2011
• 92. Wireless Operations Average
• 93. Wireless Brand
• 94. Wireless Sales Reps
• 95. Wireless Provisioning
• 96. Wireless Network Performance
• 97. Wireless Billing
• 98. Wireless Customer Service
• 99. Wireless Product Quality
• 100. Wireless Product Price Competitiveness
• 101. Wireless Voice Quality
• 102. Wireless Voice Price Competitiveness
• 103. Wireless Voice Quality and Price Competitiveness
• 104. Wireless Data Quality
• 105. Wireless Data Price Competitiveness
• 106. Wireless Data Quality and Price Competitiveness
• 107. Wireless Broadband Connectivity Card Quality
• 108. Wireless Broadband Connectivity Card Price Comp.
• 109. Wireless Broadband Connectivity Card Quality and Price Competitiveness
• 110. Wireless Average for Customer Experience Touch Points: 2010-2011
• 111. Wireless Product Quality Ratings Averages: 2010 vs. 2011
• 112. Wireless Product Price Competitiveness Ratings Averages: 2010 vs. 2011
• 113. Year-over-Year (2010-11) Change in Ratings: Quality vs. Price Competitiveness
• 114. Expected Average Change in 12-Month Spending by Select Products
• 115. Network Performance vs. Rest of Operations: 2009 to 2011
• 116. Top Six Drivers of Purchase
• 117. Business Voice Revenue 2009-2016e

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