美國遠距通訊批發市場:業者評價(2011年) 是由出版商ATLANTIC -ACM在2011年06月所出版的。
這份英文市場調查報告書價格從美金3950起跳。
本報告就美國遠距通訊批發市場的資料及語音服務，採訪雙方所做的顧客問卷調查結果，來分析促進購買的因素，顧客的優先事項，顧客評估及業者評價等，受訪者的特徵，收益預測等，並提供電信業者的相關案例研究，為您概述為以下內容。
概要與調查手法
摘要整理
第1章 市場趨勢與影響市場因素
- 經濟復甦
- 全國寬頻計劃
- 行動通訊的影響
- 網路的利用
- 任何領域都用得到乙太網路
第2章 受訪者的特徵與預測
- 所在地
- 受訪者的支出和影響
- 主要促進收益的因素
- 產品普及率
- 各高速通訊線路的費用
- 今後12個月的支出變化預測
- PoP線路的通訊費
第3章 促進購買的要素/顧客的優先事項
第4章 收益預測:各產品
- 線路交換之語音服務批發
- 專線租用系統批發
- IP及其他批發
第5章 顧客評估:摘要和分析
- 客戶經驗接觸點和產品定義
- 受訪分佈
- 2010年到2011年全部電信業者的評價
- 2010年及按2011年的評估:客戶經驗接觸點
- 2010年及2011年的評估:各產品
第6章 的評價:客戶經驗接觸點
第7章 的評價:遠距通訊批發產品
第8章 電信業者的相關案例研究
- AT&T
- Global Crossing
- Level 3
- Qwest
- Sprint
- Verizon
- XO
第9章 結論
第10章 詞彙
圖表
Abstract
- ATLANTIC-ACM' s latest annual study of the domestic long haul wholesale
industry, the 2011 U.S. Long Haul Wholesale Carrier Report Card, offers
insight into the wholesale carriers through ratings by their customers.
Wholesale providers will understand their market position with respect to
areas such as sales reps, billing, provisioning, network, customer service and
pricing. Resellers will have access to carrier profiles detailing their
product offerings as well as individual providers' strengths and weaknesses.
- Valuable analyses of market drivers, statistics and other key data is
included in the study.
WHO NEEDS THIS REPORT
- Wholesale Providers
- Long Distance Carriers
- ILECs (especially RBOCs)
- CLECs
- Investment Community
- Integrated Communications
- Providers (ICPs)
- Internet Service Providers
- Analysts
- Consultants
WHY YOU NEED THIS DATA
- Know where the U.S. long haul wholesale competition stands
- Size the U.S. long haul wholesale market
- Select a U.S. long haul wholesale provider based on operational and
financial performance
- Assess opportunities to enter the U.S. long haul wholesale arena
METHODOLOGY:
- This ATLANTIC-ACM U.S. long haul wholesale research is based on questions
developed with leading wholesale providers to understand their customers'
opinions in order to improve operations, product quality and pricing. The
questions are updated each year with a team of telecommunications industry
advisors. ATLANTIC-ACM reviewed 2010' s report card survey with knowledgeable
industry participants and included their feedback in the final edition of the
2011 survey
- ATLANTIC-ACM distributed the survey to wholesale customer lists provided
by the carriers as well as to customer lists built by ATLANTIC-ACM over the
past decades of work in the industry. Online survey links were distributed to
nearly 12,000 contacts via emails sent from both the carriers and our company.
- ATLANTIC-ACM encouraged respondents to participate by offering an
executive summary of a choice of the U.S. Long Haul Wholesale Carrier Report
Card, the Business Connectivity Report Card or the Metro Carrier Wholesale
Report Card, and a chance to win either an Apple iPad2, Amazon Kindle, or
Garmin navigator
- The survey was conducted from December 23rd 2010 through February 21st 2011
- ATLANTIC-ACM received 1,243 individual carrier ratings from nearly
300 different respondents
- The survey asked customers to rate their wholesalers on a scale between 1
to 10 on the following criteria:
- Customer Experience Touch Points:
- 1. Brand
- 2. Sales Representatives
- 3. Provisioning
- 4. Network Performance
- 5. Billing
- 6. Customer Service
- Product Quality and Price
- 1. 800 Termination
- 2. IP Toll Free
- 3. Outbound (+1)
- 4. VoIP Interconnection
- 5. VoIP Termination
- 6. Legacy Direct Internet Access
- 7. Ethernet Direct Internet Access
- 8. Inter-City Ethernet
- 9. Inter-City Wavelengths
- 10. IP-Based WAN
- 11. Long Haul Private Line Low Capacity Transport
- 12. Long Haul Private Line High Capacity Transport
- Respondents rated carriers on a scale of one to ten (ten being the
best)
- All responses were thoroughly analyzed to make sure that ratings were
given in a thoughtful manner
- No carrier rated its own company or affiliate
- No respondent was allowed multiple ratings for the same carrier
- If a company was mistakenly rated on a product that they do not offer,
that rating was omitted
- Respondents rated carriers only on their 2010 performance, and only if
they used that carrier during that period
- To get average voice and data product scores, ATLANTIC-ACM took the
average of each individual response
- Scores are comparable to the average scores from 1995-2009
- Respondents were categorized into the proper company types and spending
levels
- Carrier Ratings:
- ATLANTIC-ACM presented ratings for companies with a statistically
significant number of responses including AT&T, Global Crossing, Level 3,
Qwest, Sprint, Verizon, and XO
- The “Other” category:
- ATLANTIC-ACM aggregated scores of carriers with small numbers of
respondents into “other” providers. Their scores are included in
the averages to give a full view of the industry
- The “Other Carrier” category includes: 360networks,
AboveNet, Alltel, Alpheus, ANI Networks, Apollo SCS, Bandwidth.com,
Belgacom, Black Rock Cable, Bright House Networks, Broadband One,
Broadvox, BT Group, Cable & Wireless, Cablevision, Cavalier, CenturyLink,
Charter Communications, Cogent, COLT, Comcast, CommPartners, CoStreet,
Covad, Cox Communications, CRT.net, Deltacom, Deutsche Telekom, DukeNet,
Edison Carrier Solutions, Electric Lightwave, ELI, Embarq, Equinix,
eSpire, Excel Communications, Fairpoint Broadband, FiberLight, Fibernet,
FiberTower, First Communications, Frontier, Fusion International, Grande
Communications, GT Telecom, Hibernia, iBasis, IDT, IFN, ILD, Impact
Telecom, InComm, Indian Nations, Integra Telecom, IntelePeer, Intercarrier
Networks, Intrado, Iowa Telecom, KDDI, KDL, Lightower, LS Networks, Lynx,
MBO, Mid-Atlantic Broadband, MTS Allstream, Navigata, Neutral Tandem,
Network USA, Nextlink, NobelCom, Noel, nTelos, NTT, One Communications,
Orange, OrbitCom, PAETEC, Pac-West, PalmettoNet, PCCW, Phonetime, Pinpoint
Network Services, PLNI, PointOne, PowerNet Global, RCN Metro Networks,
Rogers Telecom, Savvis, Sidera, Silver Star Telecom, Southern California
Edison, Southern Telecom, Sparkplug, STI, Suddenlink, Sunset
Communications, T-Mobile, Tata, Telecom Italia, Telefonica, TelePacific,
Time Warner Cable, Tinet, Tiscali, TM, TNZI, Total Solutions Group,
TouchTone, TransAria, Transcom, tw telecom, US Signal, ValleyNet,
Veroxity, Visionet, VOIP Innovations, WBS Connect, Wilshire Connection,
Windstream, Zayo, ZONE Telecom
ABOUT ATLANTIC-ACM
ATLANTIC-ACM is a strategy consulting and customized research firm
specializing in the U.S. and global telecommunications, e-commerce, telecom
equipment and broadband service industries. ATLANTIC-ACM' s affiliates have
offices in countries worldwide. Using proprietary databases and a portfolio of
research, modeling, and decision-supporting methodologies, ATLANTIC-ACM
assists clients in evaluating telecommunications and other networked
communications opportunities for successful investment, market entry, and
long-term planning.
Table of Contents
Overview and Methodology
Executive Summary
1. Trends and Influences Driving the Market
- i. Economic Recovery
- ii. National Broadband Plan
- iii. Impact of Mobile
- iv. Internet Usage
- v. Everything Ethernet
2. Respondent Characteristics and Expectations
- i. Geographic Origin and Presence
- ii. Respondent Spending and Influence
- iii. Respondent Primary Revenue Driver
- iv. Product Penetration
- v. Transport Spend by Line Speed
- vi. Expected 12-month Change in Spending
- vii. Transport Spend by PoPs
3. Drivers of Purchase/Customer Priorities
4. Revenue Forecasts by Products
- i. Wholesale Circuit-Switched Voice
- ii. Wholesale Private Line Transport
- iii. Wholesale IP and Other
5. Customer Ratings: Summary and Analysis
- i. Customer Experience Touch Points and Product Definitions
- ii. Response Distribution
- iii. 2010 and 2011 Overall Carrier Ratings
- iv. 2010 and 2011 Ratings by Customer Experience Touch Points
- v. 2010 and 2011 Ratings by Products
6. Carrier Ratings: Customer Experience Touch Pts
- i. Brand
- ii. Sales Reps
- iii. Provisioning
- iv. Network Performance
- v. Billing
- vi. Customer Service
7. Carrier Ratings: Long Haul Wholesale Products
- i. Voice Products
- ii. Data Products
8. Carrier Case Studies
- i. AT&T
- ii. Global Crossing
- iii. Level 3
- iv. Qwest
- v. Sprint
- vi. Verizon
- vii. XO
9. Conclusions
10. Glossary
Table of Figures
- 1. Consumer Confidence Index vs. Unemployment Rate
- 2. Value Added of Broadcasting & Telecom Industry vs. IYZ Index
- 3. Value Added of the Broadcasting & Telecommunications Industry, as a
Percentage of Real GDP
- 4. Progress on 1st Year Federal Plan Agenda Items (2Q10-1Q11)
- 5. 2011 Availability of Wireless Broadband Providers
- 6. 2011 Availability of Wireline Broadband Providers
- 7. Expected Global Mobile Data Traffic
- 8. Expected Global Tablet Data Traffic
- 9. 2010 Total Internet Usage in the United States
- 10. 2010 Internet Market Penetration by State
- 11. Projected IP Traffic (Petabytes/month)
- 12. Long Haul Transport Spending by Line Type as Reported by Customers
- 13. Projected Global Consumer Video Traffic
- 14. Business Transport Revenue - Ethernet Break 2008-2015e
- 15. Monthly Spend on Telecom Services
- 16. Respondents' Influence in Purchase Decisions
- 17. Respondent' s Primary Revenue Driver: All Respondents
- 18. Product Penetration: All Respondents by Number of Companies
- 19. Long Haul Transport Spending by Line Type and Primary Business Model
- 20. Expected 12-Month Change in Spending by Product: All Respondents
- 21. Percentage of Spend by PoP: 2009-2011
- 22. Respondents' Expected Spending Change by PoP
- 23. Drivers of Purchase: 2010 vs. 2011
- 24. Long Distance Wholesale Voice Revenue and Year-over-Year Growth:
2008-2015e
- 25. Long Distance Private Line Revenues and Year-over-Year Growth:
2008-2015e
- 26. Wholesale IP and Other Revenues and Year-over-Year Growth: 2008-2015e
- 27. Customer Experience Touch Points Average Ratings Given by Primary
Revenue Driver
- 28. Long Haul Wholesale Customer Experience Touch Points Scores 2010 and
2011
- 29. Long Haul Wholesale Product Quality Scores 2010 and 2011
- 30. Long Haul Wholesale Product Price Scores 2010 and 2011
- 31. Long Haul Wholesale Customer Experience Touch Points Ratings 2010 and
2011
- 32. Long Haul Wholesale Voice Product Quality Ratings Average 2010 and 2011
- 33. Long Haul Wholesale Data Product Quality Ratings Average 2010 and 2011
- 34. Long Haul Wholesale Voice Product Price Ratings Average 2010 and 2011
- 35. Long Haul Wholesale Data Product Price Ratings Average 2010 and 2011
- 36. Brand
- 37. Sales Reps
- 38. Provisioning
- 39. Network Performance
- 40. Billing
- 41. Customer Service
- 42. Quality and Price Correlation
- 43. Overall Voice Quality
- 44. Overall Voice Price Competitiveness
- 45. Voice Quality and Price Correlation
- 46. 800 Termination Quality
- 47. 800 Termination Price Competitiveness
- 48. 800 Termination Quality and Price Correlation
- 49. Outbound (+1) Quality
- 50. Outbound (+1) Price Competitiveness
- 51. Outbound (+1) Quality and Price Correlation
- 52. VoIP Interconnection Quality
- 53. VoIP Interconnection Price Competitiveness
- 54. VoIP Interconnection Quality and Price Correlation
- 55. VoIP Termination Quality
- 56. VoIP Termination Price Competitiveness
- 57. VoIP Termination Quality and Price Correlation
- 58. Overall Data Quality
- 59. Overall Data Price Competitiveness
- 60. Overall Data Quality and Price Correlation
- 61. Legacy DIA Quality
- 62. Legacy DIA Price Competitiveness
- 63. Legacy DIA Quality and Price Correlation
- 64. Ethernet DIA Quality
- 65. Ethernet DIA Price Competitiveness
- 66. Ethernet DIA Quality and Price Correlation
- 67. Inter-City Ethernet Quality
- 68. Inter-City Ethernet Price Competitiveness
- 69. Inter-City Ethernet Quality and Price Correlation
- 70. Inter-City Waves Quality
- 71. Inter-City Waves Price Competitiveness
- 72. Inter-City Waves Quality and Price Correlation
- 73. IP WAN Quality
- 74. IP WAN Price Competitiveness
- 75. IP WAN Quality and Price Correlation
- 76. LH Transport Low Cap Quality
- 77. LH Transport Low Cap Price Competitiveness
- 78. LH Transport Low Cap Quality and Price Correlation
- 79. LH Transport High Cap Quality
- 80. LH Transport High Cap Price Competitiveness
- 81. LH Transport High Cap Quality and Price Correlation
- 82. AT&T Network Map
- 83. Year in Review - AT&T Company Announcements: Wholesale and Company-wide
- 84. Global Crossing Network Map
- 85. Year in Review - Global Crossing Company Announcements: Wholesale and
Company-wide
- 86. Level 3 Network Map
- 87. Year in Review - Level 3 Company Announcements: Wholesale and
Company-wide
- 88. Qwest Network Map
- 89. Year in Review - Qwest Announcements: Wholesale and Company-wide
- 90. Sprint Network Map
- 91. Year in Review - Sprint Announcements: Wholesale and Company-wide
- 92. Verizon Network Map
- 93. Year in Review - Verizon Announcements: Wholesale and Company-wide
- 94. XO Communications Network Map
- 95. Year in Review - XO Announcements: Wholesale and Company-wide
- 96. Industry Price Competitiveness Averages by Products: 2009 through 2011
- 97. Y/Y Changes in Quality Ratings: Voice & Data Products
- 98. 2011 Expected Change in Spending vs. Price Competitiveness Scores (by
Select Products)
- 99. Wholesale Revenue Forecasts: Select Products (2008-2015e)
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