自助式小型商店及互動式設備市場分析：北美

Abstract

RESEARCH OVERVIEW:

• Pages: 211
• Exhibits: 106
• Profiled Companies: 21
• Primary Sources/Telephone Sample Size: 109
• Primary Sources/Web Survey Sample Size: 437
• Market Forecast Coverage: Through 2008
• Regional Market Coverage: North America

DETAILED OVERVIEW:

Venture Development Corporation' s 2005 Kiosks for Self-Service and Interactive Applications: Technical and Vertical Market Analysis is an in-depth market intelligence report examining the self-service kiosk solution and components industries. This market research effort includes two volumes analyzing two different regional markets, North America and Europe. Within each volume VDC provides separate chapters examining both quantitative and qualitative market issues.

Table of Contents

I. EXECUTIVE SUMMARY

• INTRODUCTION
• Self-Service and Interactive Kiosk Solutions Defined
• Software
• INDUSTRY STRUCTURE
• MARKET ANALYSIS
• Kiosk and Self-Checkout Segmentation
• Vertical Market Segmentation
• Application Segmentation
• Summary
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• COMPETITIVE ANALYSIS
• ENTERPRISE END-USER ANALYSIS
• End-User Respondent Demographics

II. QUALITATIVE MARKET ANALYSIS

• INTRODUCTION
• Software
• COMPLETE SOLUTIONS
• Self-Service and Interactive Kiosks
• Self-Checkout Stations
• INPUT COMPONENTS
• Kiosk Displays
• Keyboards/Keypads
• Bar Code Scanners/Engines
• Card Readers
• Electronic Signature Capture Devices
• Coin/Bill Acceptors/Dispensers
• OUTPUT COMPONENTS
• Printers
• Coin/Bill Acceptors/Dispensers
• EMERGING TECHNOLOGIES
• RFID Technology
• Biometrics Technology
• SOFTWARE
• Overview
• VERTICAL MARKET AND APPLICATION SEGMENTS
• Vertical Markets
• Applications
• DISTRIBUTION CHANNELS
• Overview
• INDUSTRY ASSOCIATIONS

III. QUANTITATIVE MARKET ANALYSIS

• INTRODUCTION
• KIOSK AND SELF-CHECKOUT SEGMENTATION
• COMPONENT SEGMENTA TION
• VERTICAL MARKET SEGMENTATION
• APPLICATION SEGMENTATION
• COUNTRY MARKET SEGMENTATION

IV. KIOSK APPLICATION SCREENING MODEL

• SUMMARY
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• Tomorrow' s Mid-Potential Kiosk Opportunities
• Laggard Low-Potential Kiosk Applications
• REQUIREMENTS FOR SUCCESS
• Return on Investment
• Market Growth Potential
• USER ADOPTION RATES

V. QUALITATIVE COMPETITIVE ANALYSIS

• INTRODUCTION
• I COMPLETE SOLUTIONS
• SELF-SERVICE AND INTERACTIVE KIOSKS
• Kiosk Information Systems (KIS)
• IBM
• NCR
• Meridian Kiosks
• Slabb
• Symbol
• Compar Corporation
• The Kiosk Factory
• NeoProducts
• 5Point
• CeroView
• Wincor Nixdorf
• friendlyway
• SeePoint
• A SELF-CHECKOUT STATIONS
• NCR
• Fujitsu Transaction Solutions
• IBM
• II INPUT COMPONENTS
• A DISPLAYS
• Elo TouchSystems
• 3M Touch Systems
• Planar
• Acnodes Corporation
• Compar Corporation
• B CARD READERS
• MagTek
• ID TECH
• Semtek Innovative Solutions
• Hemisphere West
• Hitachi-Omron Terminal Solutions
• Sankyo Seiki
• C COIN/BILL ACCEPTORS
• MEI101
• CashCode
• International Currency Technologies (ICT)
• VTI 102
• Hemisphere West
• JCM
• D PRINTERS
• Star Micronics
• Swecoin
• Telpar
• Seiko Epson
• Microcom
• Bematech International
• Axiohm
• Cybertech
• Citizen Systems
• TransAct Technologies
• E COIN/BILL DISPENSERS
• Fujitsu
• Gerbo Engenharia e Manufactura
• Telequip
• NCR
• ArcaTech Systems
• JCM

VI. QUANTITATIVE COMPETITIVE ANALYSIS

• INTRODUCTION

VII. ENTERPRISE END-USER ANALYSIS

• INTRODUCTION
• END-USER RESPONDENT DEMOGRAPHICS
• REQUIRMENTS, PREFERENCES, AND SOLUTION CRITERIA
• VERTICAL MARKET AND APPLICATION USAGE PLANS

VIII. VENDOR PROFILES

• 3M TOUCH SYSTEMS
• APUNIX
• CEROVIEW
• COMPAR CORPORATION
• DYNATOUCH CORPORATION, INC.
• ELO TOUCHSYSTEMS, INC.
• FUJITSU TRANSACTION SOLUTIONS, INC.
• FRIENDLYWAY INC.
• IBM, INC.
• KIOSK INFORMATION SYSTEMS (KIS)
• MAGTEK
• MARS ELECTRONICS INTERNATIONAL, INC. (MEI)
• NCR CORPORATION
• NETKEY
• NS SYSTEMS LIMITED
• NETSHIFT
• STAR MICRONICS CO. LTD.
• STAR MICRONICS AMERICA, INC.
• SYMBOL TECHNOLOGIES, INC.
• TELEQUIP CORPORATION
• VERIFIED INDENTITY PASS, INC.
• IX. SUPPLIER LIST

VIII. VENDOR PROFILES

• 3M TOUCH SYSTEMS
• APUNIX
• CEROVIEW
• COMPAR CORPORATION
• DYNATOUCH CORPORATION, INC.
• ELO TOUCHSYSTEMS, INC.
• FUJITSU TRANSACTION SOLUTIONS, INC.
• FRIENDLYWAY INC.
• IBM, INC.
• KIOSK INFORMATION SYSTEMS (KIS)
• MAGTEK
• MARS ELECTRONICS INTERNATIONAL, INC. (MEI)
• NCR CORPORATION
• NETKEY
• NS SYSTEMS LIMITED
• NETSHIFT
• STAR MICRONICS CO. LTD.
• STAR MICRONICS AMERICA, INC.
• SYMBOL TECHNOLOGIES, INC.
• TELEQUIP CORPORATION
• VERIFIED INDENTITY PASS, INC.
• IX SUPPLIER LIST

LIST OF EXHIBITS

I.EXECUTIVE SUMMARY

• I-1 Diagram of the Distribution Channel for the Kiosk Industry
• I-2 Diagram of the Technical Value Chain for the Kiosk Industry
• I-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• I-4 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• I-5 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)

II. QUALITATIVE MARKET ANALYSIS

• II-1 Conceptualization of Traditional Currency Component Suppliers Segmented by Primary Market of Operation
• II-2 Primary Kiosk Application Definitions Segmented by Vertical Market
• II-3 Diagram of the Distribution Channel for the Kiosk Industry
• II-4 Diagram of the Technical Value Chain for the Kiosk Industry

III. QUANTITATIVE MARKET ANALYSIS

• III-1 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• III-2 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Thousands of Units)
• III-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Average Factory Selling Price)
• III-4 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Millions of Dollars)
• III-5 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Thousands of Units)
• III-6 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Average Factory Selling Price)
• III-7 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Millions of Dollars)
• III-8 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Thousands of Units)
• III-9 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Average Factory Selling Price)
• III-10 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Millions of Dollars)
• III-11 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Thousands of Units)
• III-12 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Average Factory Selling Price)
• III-13 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Millions of Dollars)
• III-14 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Thousands of Units)
• III-15 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Average Factory Selling Price)
• III-16 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Millions of Dollars)
• III-17 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Thousands of Units)
• III-18 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Average Factory Selling Price)
• III-19 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Millions of Dollars)
• III-20 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Thousands of Units)
• III-21 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Average Factory Selling Price)
• III-22 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Millions of Dollars)
• III-23 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Thousands of Units)
• III-24 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Average Factory Selling Price)
• III-25 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Millions of Dollars)
• III-26 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Thousands of Units)
• III-27 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Average Factory Selling Price)
• III-28 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• III-29 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Thousands of Units)
• III-30 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)
• III-31 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Thousands of Units)
• III-32 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Millions of Dollars)
• III-33 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Thousands of Units)
• III-34 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Millions of Dollars)
• III-35 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Thousands of Units)

IV. KIOSK APPLICATION SCREENING MODEL

• FigureIV-1 Primary Kiosk Application Definitions Segmented by Vertical Market
• Figure IV-2 Application Screening Model Scoring Criteria
• IV-1 Kiosk Application Screening Model Scoring Results (Highest Total Possible = 40)
• Figure IV-3 Kiosk Application Above and Below the Mean Score of 24.6

VI. QUANTITATIVE COMPETITIVE ANALYSIS

• VI-1 North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vendor Share (Percent of Dollars)
• VI-2 North American Shipments of Self-Checkout Stations Segmented by Vendor Share (Percent of Dollars)
• VI-3 North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Vendor Share (Percent of Dollars)
• VI-4 North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Vendor Share (Percent of Dollars)
• VI-5 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors Segmented by Vendor Share (Percent of Dollars)
• VI-6 North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Vendor Share (Percent of Dollars)
• VI-7 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Dispensers Segmented by Vendor Share (Percent of Dollars)

VII. ENTERPRISE END-USER ANALYSIS

• VII-1 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of All Respondents)
• VII-2 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-3 Survey Respondents Segmented by Primary Vertical Market/Line of Business (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-4 Retail Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-5 Retail Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-6 Retail Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-7 Hospitality & Commercial Services Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-8 Hospitality & Commercial Services Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-9 Hospitality & Commercial Services Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-10 Health Care Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-11 Health Care Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-12 Health Care Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-13 Government Survey Respondents Segmented by Primary Segment (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-14 Government Survey Respondents Segmented by Current Use of Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-15 Government Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-16 Survey Respondents Segmented by Country Markets Where Self-Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-17 Survey Respondents Segmented by Total Number of Self-Service and Interactive Kiosk Terminals Currently Deployed Within Organization (Percent of Respondents - Excluding those Not Using/ No Plans for Adoption)
• VII-18 Survey Respondents Segmented by Total Number of Sites at Which Self- Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-19 Survey Respondents Segmented by Number of Weekly Users at Each Kiosk Terminal (Percent of Respondents Currently Using Kiosk Solutions)
• VII-20 Survey Respondents Segmented by Perceived Factors Encouraging Customer Use of Self-Service and Interactive Kiosks (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-21 Survey Respondents Segmented by Perceived Level of Importance of Specific Kiosk Benefits (Average Level of Importance Rating)
• VII-22 Survey Respondents Segmented by Initial Primary Driver for Investing in Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-23 Survey Respondents Segmented by ROI for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using Kiosk Solutions)
• VII-24 Survey Respondents Segmented by Components Included in Self-Service and Interactive Kiosk Terminals (Percent of Respondents Currently Using Kiosk Solutions)
• VII-25 Survey Respondents Segmented by Display Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Displays)
• VII-26 Average Perceived Level of Importance for Specific Determinants of Display Screen Size (Average Level of Importance Rating)
• VII-27 Survey Respondents Segmented by Bar Code Scanner Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Bar Code Scanners)
• VII-28 Survey Respondents Segmented by Primary RFID Transponder Form Factor Being Supported by RFID Readers for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with RFID Readers)
• VII-29 Survey Respondents Segmented by Card Reader Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Card Readers)
• VII-30 Survey Respondents Segmented by Biometric Technology Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Biometric Technology)
• VII-31 Survey Respondents Segmented by Printer Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Printer Technology)
• VII-32 Survey Respondents Segmented by Communication Device Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-33 Survey Respondents Segmented by Type of Operating System(s) on which Self-Service and Interactive Kiosk Solutions are Run (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-34 Average Perceived Level of Importance for Specific Product Selection Criteria (Average Level of Importance Rating)
• VII-35 Average Perceived Level of Importance for Specific Kiosk Features (Average Level of Importance Rating)
• VII-36 Survey Respondents Segmented by Technical Issues Experienced with Input Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-37 Survey Respondents Segmented by Technical Issues Experienced with Output Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-38 Survey Respondents Segmented by Non-Component Technical Issues Experienced (Percent of Respondents Currently Using Kiosk Solutions)
• VII-39 Survey Respondents Segmented by 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-40 Survey Respondents Segmented by Percent Breakdown of 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-41 Percent Breakdown of Average 2005 Planned Budget/Expenditure for Self- Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-42 Survey Respondents Segmented by Primary Source* for Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-43 Survey Respondents Segmented by Order of Approach for Sources from which to Purchase and/or Evaluate Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-44 Average Perceived Level of Importance that Supplier Offers a Complete Solution Independently or Via a Partner Network (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-45 Average Perceived Level of Importance for Specific Vendor Selection Criteria (Average Level of Importance Rating)
• VII-46 Perceived Leading Vendors for Specific Product Selection Criteria (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-47 Survey Respondents Segmented by Primary Source of Kiosk Information Before Purchasing and/or Evaluating Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-48 Survey Respondents Segmented by Estimated Annual Revenue (2005) (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-49 Survey Respondents Segmented by Number of Employees (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-50 Survey Respondents Segmented by Primary Location where Kiosk Purchase Decisions are Made (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-51 Survey Respondents Segmented by Primary Kiosk-Related Responsibilities (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)