自助式小型商店及互動式設備市場分析：北美及歐洲市場

Abstract

Overview

Product Categories

• Self-Checkout Station: a retail-based device for self-service check out that typically includes an ATM (automated teller machine), bar code scanner, weighing scale, and check-stand
• Select Kiosk Components: typically divided into input and output components; this study will specifically focus on the following components: displays, bar code scanners/engines, credit/debit card readers, coin/bill acceptors/dispensers, and printers

Geographic Regions

• North America (United States and Canada)
• Europe (Western Europe, Central Europe, and Eastern Europe)

Vertical Markets

• Retail
• Hospitality & Commercial Services
• Health Care
• Government

MAJOR REPORT SECTIONS

• Market Analysis - Provides market sizing estimates and forecasts through 2007 of market consumption of kiosk solutions, components, software, and services. Detailed coverage includes a number of technology segments, vertical markets, applications and distribution channels.
• Application Screening Model - Identifies growth prospects for current and emerging kiosk applications based upon thorough examination of growth indicators such as level of cost savings, degree of transaction complexity, required IP rating, market size potential, etc. This section also offers insight into the impediments that may prevent certain applications from attaining significant market growth as well as the key success requirements for successful competition in the markets most poised for growth.
• Competitive Analysis - Provides estimates of supplier revenues through 2007 and market shares from the sale of kiosk solutions, self-checkout stations, and selected input and output components. This section also provides an analysis of the forces and trends shaping supplier business decisions and market strategies.
• Enterprise End User Analysis - Evaluates end users' and evaluators' existing and proposed kiosk solution budgets, requirements, and vendor selection criteria.
• Vendor Profiles - Provides detailed profiles of leading and emerging suppliers of kiosk solutions and components. Coverage includes overall revenues, kiosk revenues, and business breakdowns across offering categories, regional and vertical markets, and distribution channels. This module also discusses suppliers' product offerings, regional markets, application opportunities, and channel development strategies as well as their strengths and weaknesses.

Table of Contents

• I EXECUTIVE SUMMARY
• INTRODUCTION
• Self-Service and Interactive Kiosk Solutions Defined
• Software
• INDUSTRY STRUCTURE
• MARKET ANALYSIS
• Kiosk and Self-Checkout Segmentation
• Vertical Market Segmentation
• Application Segmentation
• Summary
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• COMPETITIVE ANALYSIS
• ENTERPRISE END-USER ANALYSIS
• End-User Respondent Demographics
• II QUALITATIVE MARKET ANALYSIS
• INTRODUCTION
• Software
• COMPLETE SOLUTIONS
• Self-Service and Interactive Kiosks
• Self-Checkout Stations
• INPUT COMPONENTS
• Kiosk Displays
• Keyboards/Keypads
• Bar Code Scanners/Engines
• Card Readers
• Electronic Signature Capture Devices
• Coin/Bill Acceptors/Dispensers
• OUTPUT COMPONENTS
• Printers
• Coin/Bill Acceptors/Dispensers
• EMERGING TECHNOLOGIES
• RFID Technology
• Biometrics Technology
• SOFTWARE
• Overview
• VERTICAL MARKET AND APPLICATION SEGMENTS
• Vertical Markets
• Applications
• DISTRIBUTION CHANNELS
• Overview
• INDUSTRY ASSOCIATIONS
• III QUANTITATIVE MARKET ANALYSIS
• INTRODUCTION
• KIOSK AND SELF-CHECKOUT SEGMENTATION
• COMPONENT SEGMENTATION
• VERTICAL MARKET SEGMENTATION
• APPLICATION SEGMENTATION
• COUNTRY MARKET SEGMENTATION
• IV KIOSK APPLICATION SCREENING MODEL
• SUMMARY
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• Tomorrow' s Mid-Potential Kiosk Opportunities
• Laggard Low-Potential Kiosk Applications
• REQUIREMENTS FOR SUCCESS
• Return on Investment
• Market Growth Potential
• USER ADOPTION RATES
• V QUALITATIVE COMPETITIVE ANALYSIS
• INTRODUCTION
• I. COMPLETE SOLUTIONS
• SELF-SERVICE AND INTE RACTIVE KIOSKS
• Kiosk Information Systems (KIS)
• IBM
• NCR
• Meridian Kiosks
• Slabb
• Symbol
• Compar Corporation
• The Kiosk Factory
• NeoProducts
• 5Point
• CeroView
• Wincor Nixdorf
• friendlyway
• SeePoint
• A. SELF-CHECKOUT STATIONS
• NCR
• Fujitsu Transaction Solutions
• IBM
• II. INPUT COMPONENTS
• A. DISPLAYS
• Elo TouchSystems
• 3M Touch Systems
• Planar
• Acnodes Corporation
• Compar Corporation
• B. CARD READERS
• MagTek
• ID TECH
• Semtek Innovative Solutions
• Hemisphere West
• Hitachi-Omron Terminal Solutions
• Sankyo Seiki
• C. COIN/BILL ACCEPTORS
• MEI101
• CashCode
• International Currency Technologies (ICT)
• VTI 102
• Hemisphere West
• JCM
• D. PRINTERS
• Star Micronics
• Swecoin
• Telpar
• Seiko Epson
• Microcom
• Bematech International
• Axiohm
• Cybertech
• Citizen Systems
• TransAct Technologies
• E. COIN/BILL DISPENSERS
• Fujitsu
• Gerbo Engenharia e Manufactura
• Telequip
• NCR
• ArcaTech Systems
• JCM
• VI QUANTITATIVE COMPETITIVE ANALYSIS
• INTRODUCTION
• VII ENTERPRISE END-USER ANALYSIS
• INTRODUCTION
• END-USER RESPONDENT DEMOGRAPHICS
• REQUIRMENTS, PREFERENCES, AND SOLUTION CRITERIA
• VERTICAL MARKET AND APPLICATION USAGE PLANS
• VIII VENDOR PROFILES
• 3M TOUCH SYSTEMS
• APUNIX
• CEROVIEW
• COMPAR CORPORATION
• DYNATOUCH CORPORATION, INC.
• ELO TOUCHSYSTEMS, INC.
• FUJITSU TRANSACTION SOLUTIONS, INC.
• FRIENDLYWAY INC.
• IBM, INC.
• KIOSK INFORMATION SYSTEMS (KIS)
• MAGTEK
• MARS ELECTRONICS INTERNATIONAL, INC. (MEI)
• NCR CORPORATION.
• NETKEY
• NS SYSTEMS LIMITED
• NETSHIFT
• STAR MICRONICS CO. LTD.
• STAR MICRONICS AMERICA, INC.
• SYMBOL TECHNOLOGIES, INC.
• TELEQUIP CORPORATION
• VERIFIED INDENTITY PASS, INC.
• IX SUPPLIER LIST

LIST OF EXHIBITS

• I EXECUTIVE SUMMARY
• I-1 Diagram of the Distribution Channel for the Kiosk Industry
• I-2 Diagram of the Technical Value Chain for the Kiosk Industry
• I-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• I-4 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• I-5 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)
• II QUALITATIVE MARKET ANALYSIS
• II-1 Conceptualization of Traditional Currency Component Suppliers Segmented by Primary Market of Operation
• II-2 Primary Kiosk Application Definitions Segmented by Vertical Market
• II-3 Diagram of the Distribution Channel for the Kiosk Industry
• II-4 Diagram of the Technical Value Chain for the Kiosk Industry
• III QUANTITATIVE MARKET ANALYSIS
• III-1 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• III-2 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Thousands of Units)
• III-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Average Factory Selling Price)
• III-4 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Millions of Dollars)
• III-5 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Thousands of Units)
• III-6 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Average Factory Selling Price)
• III-7 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Millions of Dollars)
• III-8 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Thousands of Units)
• III-9 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Average Factory Selling Price)
• III-10 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Millions of Dollars)
• III-11 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Thousands of Units)
• III-12 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Average Factory Selling Price)
• III-13 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Millions of Dollars)
• III-14 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Thousands of Units)
• III-15 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Average Factory Selling Price)
• III-16 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Millions of Dollars)
• III-17 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Thousands of Units)
• III-18 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Average Factory Selling Price)
• III-19 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Millions of Dollars)
• III-20 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Thousands of Units)
• III-21 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Average Factory Selling Price)
• III-22 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Millions of Dollars)
• III-23 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Thousands of Units)
• III-24 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Average Factory Selling Price)
• III-25 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Millions of Dollars)
• III-26 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Thousands of Units)
• III-27 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Average Factory Selling Price)
• III-28 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• III-29 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Thousands of Units)
• III-30 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)
• III-31 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Thousands of Units)
• III-32 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Millions of Dollars)
• III-33 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Thousands of Units)
• III-34 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Millions of Dollars)
• III-35 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Thousands of Units)
• IV KIOSK APPLICATION SCREENING MODEL
• FigureIV-1 Primary Kiosk Application Definitions Segmented by Vertical Market
• Figure IV -2 Application Screening Model Scoring Criteria
• IV-1 Kiosk Application Screening Model Scoring Results (Highest Total Possible = 40)
• Figure IV -3 Kiosk Application Above and Below the Mean Score of 24.6
• VI QUANTITATIVE COMPETITIVE ANALYSIS
• VI-1 North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vendor Share (Percent of Dollars)
• VI-2 North American Shipments of Self-Checkout Stations Segmented by Vendor Share (Percent of Dollars)
• VI-3 North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Vendor Share (Percent of Dollars)
• VI-4 North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Vendor Share (Percent of Dollars)
• VI-5 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors Segmented by Vendor Share (Percent of Dollars)
• VI-6 North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Vendor Share (Percent of Dollars)
• VI-7 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Dispensers Segmented by Vendor Share (Percent of Dollars)
• VII ENTERPRISE END-USER ANALYSIS
• VII-1 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of All Respondents)
• VII-2 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-3 Survey Respondents Segmented by Primary Vertical Market/Line of Business (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-4 Retail Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-5 Retail Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-6 Retail Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-7 Hospitality & Commercial Services Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-8 Hospitality & Commercial Services Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-9 Hospitality & Commercial Services Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-10 Health Care Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-11 Health Care Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-12 Health Care Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-13 Government Survey Respondents Segmented by Primary Segment (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-14 Government Survey Respondents Segmented by Current Use of Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-15 Government Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-16 Survey Respondents Segmented by Country Markets Where Self-Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-17 Survey Respondents Segmented by Total Number of Self-Service and Interactive Kiosk Terminals Currently Deployed Within Organization (Percent of Respondents - Excluding those Not Using/ No Plans for Adoption)
• VII-18 Survey Respondents Segmented by Total Number of Sites at Which Self- Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-19 Survey Respondents Segmented by Number of Weekly Users at Each Kiosk Terminal (Percent of Respondents Currently Using Kiosk Solutions)
• VII-20 Survey Respondents Segmented by Perceived Factors Encouraging Customer Use of Self-Service and Interactive Kiosks (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-21 Survey Respondents Segmented by Perceived Level of Importance of Specific Kiosk Benefits (Average Level of Importance Rating)
• VII-22 Survey Respondents Segmented by Initial Primary Driver for Investing in Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-23 Survey Respondents Segmented by ROI for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using Kiosk Solutions).
• VII-24 Survey Respondents Segmented by Components Included in Self-Service and Interactive Kiosk Terminals (Percent of Respondents Currently Using Kiosk Solutions)
• VII-25 Survey Respondents Segmented by Display Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Displays).
• VII-26 Average Perceived Level of Importance for Specific Determinants of Display Screen Size (Average Level of Importance Rating)
• VII-27 Survey Respondents Segmented by Bar Code Scanner Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Bar Code Scanners)
• VII-28 Survey Respondents Segmented by Primary RFID Transponder Form Factor Being Supported by RFID Readers for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with RFID Readers)
• VII-29 Survey Respondents Segmented by Card Reader Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Card Readers)
• VII-30 Survey Respondents Segmented by Biometric Technology Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Biometric Technology)
• VII-31 Survey Respondents Segmented by Printer Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Printer Technology)
• VII-32 Survey Respondents Segmented by Communication Device Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-33 Survey Respondents Segmented by Type of Operating System(s) on which Self-Service and Interactive Kiosk Solutions are Run (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-34 Average Perceived Level of Importance for Specific Product Selection Criteria (Average Level of Importance Rating)
• VII-35 Average Perceived Level of Importance for Specific Kiosk Features (Average Level of Importance Rating)
• VII-36 Survey Respondents Segmented by Technical Issues Experienced with Input Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-37 Survey Respondents Segmented by Technical Issues Experienced with Output Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-38 Survey Respondents Segmented by Non-Component Technical Issues Experienced (Percent of Respondents Currently Using Kiosk Solutions)
• VII-39 Survey Respondents Segmented by 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-40 Survey Respondents Segmented by Percent Breakdown of 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-41 Percent Breakdown of Average 2005 Planned Budget/Expenditure for Self- Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-42 Survey Respondents Segmented by Primary Source* for Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-43 Survey Respondents Segmented by Order of Approach for Sources from which to Purchase and/or Evaluate Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-44 Average Perceived Level of Importance that Supplier Offers a Complete Solution Independently or Via a Partner Network (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-45 Average Perceived Level of Importance for Specific Vendor Selection Criteria (Average Level of Importance Rating)
• VII-46 Perceived Leading Vendors for Specific Product Selection Criteria (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-47 Survey Respondents Segmented by Primary Source of Kiosk Information Before Purchasing and/or Evaluating Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-48 Survey Respondents Segmented by Estimated Annual Revenue (2005) (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-49 Survey Respondents Segmented by Number of Employees (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-50 Survey Respondents Segmented by Primary Location where Kiosk Purchase Decisions are Made (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-51 Survey Respondents Segmented by Primary Kiosk-Related Responsibilities (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)

• I EXECUTIVE SUMMARY
• INTRODUCTION
• Self-Service and Interactive Kiosk Solutions Defined
• Software
• INDUSTRY STRUCTURE
• MARKET ANALYSIS
• Kiosk and Self-Checkout Segmentation
• Vertical Market Segmentation
• Application Segmentation
• Summary
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• COMPETITIVE ANALYSIS
• ENTERPRISE END-USER ANALYSIS
• End-User Respondent Demographics
• II QUALITATIVE MARKET ANALYSIS
• INTRODUCTION
• Software
• COMPLETE SOLUTIONS
• Self-Service and Interactive Kiosks
• Self-Checkout Stations
• INPUT COMPONENTS
• Kiosk Displays
• Keyboards/Keypads
• Bar Code Scanners/Engines
• Card Readers
• Electronic Signature Capture Devices
• Coin/Bill Acceptors/Dispensers
• OUTPUT COMPONENTS
• Printers
• Coin/Bill Acceptors/Dispensers
• EMERGING TECHNOLOGIES
• RFID Technology
• Biometrics Technology
• SOFTWARE
• Overview
• VERTICAL MARKET AND APPLICATION SEGMENTS
• Vertical Markets
• Applications
• DISTRIBUTION CHANNELS
• Overview
• INDUSTRY ASSOCIATIONS
• III QUANTITATIVE MARKET ANALYSIS
• INTRODUCTION
• KIOSK AND SELF-CHECKOUT SEGMENTATION
• COMPONENT SEGMENTA TION
• VERTICAL MARKET SEGMENTATION
• APPLICATION SEGMENTATION
• COUNTRY MARKET SEGMENTATION
• IV KIOSK APPLICATION SCREENING MODEL
• SUMMARY
• MARKET OPPORTUNITIES
• Kiosk Road Map and Product Screening
• Present and Near-Term Large Potential Opportunities
• Tomorrow' s Mid-Potential Kiosk Opportunities
• Laggard Low-Potential Kiosk Applications
• REQUIREMENTS FOR SUCCESS
• Return on Investment
• Market Growth Potential
• USER ADOPTION RATES
• V QUALITATIVE COMPETITIVE ANALYSIS
• INTRODUCTION
• I. COMPLETE SOLUTIONS
• SELF-SERVICE AND INTERACTIVE KIOSKS
• Kiosk Information Systems (KIS)
• IBM
• NCR
• Meridian Kiosks
• Slabb
• Symbol
• Compar Corporation
• The Kiosk Factory
• NeoProducts
• 5Point
• CeroView
• Wincor Nixdorf
• friendlyway
• SeePoint
• A. SELF-CHECKOUT STATIONS
• NCR
• Fujitsu Transaction Solutions
• IBM
• II. INPUT COMPONENTS
• A. DISPLAYS
• Elo TouchSystems
• 3M Touch Systems
• Planar
• Acnodes Corporation
• Compar Corporation
• B. CARD READERS
• MagTek
• ID TECH
• Semtek Innovative Solutions
• Hemisphere West
• Hitachi-Omron Terminal Solutions
• Sankyo Seiki
• C. COIN/BILL ACCEPTORS
• MEI101
• CashCode
• International Currency Technologies (ICT)
• VTI 102
• Hemisphere West
• JCM.
• D. PRINTERS.
• Star Micronics
• Swecoin
• Telpar
• Seiko Epson
• Microcom
• Bematech International
• Axiohm.
• Cybertech
• Citizen Systems
• TransAct Technologies
• E. COIN/BILL DISPENSERS
• Fujitsu
• Gerbo Engenharia e Manufactura
• Telequip
• NCR
• ArcaTech Systems
• JCM.
• VI QUANTITATIVE COMPETITIVE ANALYSIS
• INTRODUCTION
• VII ENTERPRISE END-USER ANALYSIS
• INTRODUCTION
• END-USER RESPONDENT DEMOGRAPHICS
• REQUIRMENTS, PREFERENCES, AND SOLUTION CRITERIA
• VERTICAL MARKET AND APPLICATION USAGE PLANS
• VIII VENDOR PROFILES
• 3M TOUCH SYSTEMS
• APUNIX
• CEROVIEW
• COMPAR CORPORATION
• DYNATOUCH CORPORATION, INC.
• ELO TOUCHSYSTEMS, INC.
• FUJITSU TRANSACTION SOLUTIONS, INC.
• FRIENDLYWAY INC.
• IBM, INC.
• KIOSK INFORMATION SYSTEMS (KIS)
• MAGTEK
• MARS ELECTRONICS INTERNATIONAL, INC. (MEI)
• NCR CORPORATION
• NETKEY
• NS SYSTEMS LIMITED
• NETSHIFT
• STAR MICRONICS CO. LTD.
• STAR MICRONICS AMERICA, INC.
• SYMBOL TECHNOLOGIES, INC.
• TELEQUIP CORPORATION
• VERIFIED INDENTITY PASS, INC.
• IX SUPPLIER LIST

LIST OF EXHIBITS

• I EXECUTIVE SUMMARY.
• I-1 Diagram of the Distribution Channel for the Kiosk Industry
• I-2 Diagram of the Technical Value Chain for the Kiosk Industry
• I-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• I-4 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• I-5 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)
• II QUALITATIVE MARKET ANALYSIS
• II-1 Conceptualization of Traditional Currency Component Suppliers Segmented by Primary Market of Operation
• II-2 Primary Kiosk Application Definitions Segmented by Vertical Market
• II-3 Diagram of the Distribution Channel for the Kiosk Industry
• II-4 Diagram of the Technical Value Chain for the Kiosk Industry
• III QUANTITATIVE MARKET ANALYSIS
• III-1 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Millions of Dollars)
• III-2 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Thousands of Units)
• III-3 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions (Average Factory Selling Price)
• III-4 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Millions of Dollars)
• III-5 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Thousands of Units)
• III-6 Forecasted North American Shipments of Self-Checkout Stations Segmented by Product Type (Average Factory Selling Price)
• III-7 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Millions of Dollars)
• III-8 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Thousands of Units)
• III-9 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Input Components Segmented by Product Category (Average Factory Selling Price)
• III-10 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Millions of Dollars)
• III-11 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Thousands of Units)
• III-12 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solution Output Components Segmented by Product Type (Average Factory Selling Price)
• III-13 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Millions of Dollars)
• III-14 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Thousands of Units)
• III-15 Forecasted North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Product Type (Average Factory Selling Price)
• III-16 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Millions of Dollars)
• III-17 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Thousands of Units)
• III-18 Forecasted North American Shipments of Self-Service and Interactive Kiosk Bar Code Scanners/Engines Segmented by Scanning Technology (Average Factory Selling Price)
• III-19 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Millions of Dollars)
• III-20 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Thousands of Units)
• III-21 Forecasted North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Product Type (Average Factory Selling Price)
• III-22 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Millions of Dollars)
• III-23 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Thousands of Units)
• III-24 Forecasted North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors and Dispensers Segmented by Product Type (Average Factory Selling Price)
• III-25 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Millions of Dollars)
• III-26 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Thousands of Units)
• III-27 Forecasted North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Product Type (Average Factory Selling Price)
• III-28 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Millions of Dollars)
• III-29 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vertical Market (Thousands of Units)
• III-30 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Millions of Dollars)
• III-31 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Type of Solution (Thousands of Units)
• III-32 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Millions of Dollars)
• III-33 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Primary Application (Thousands of Units)
• III-34 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Millions of Dollars)
• III-35 Forecasted North American Shipments of Self-Service and Interactive Kiosk Solutions and Self-Checkout Stations Segmented by Country Market (Thousands of Units)
• IV KIOSK APPLICATION SCREENING MODEL
• FigureIV-1 Primary Kiosk Application Definitions Segmented by Vertical Market
• Figure IV-2 Application Screening Model Scoring Criteria
• IV-1 Kiosk Application Screening Model Scoring Results (Highest Total Possible = 40)
• Figure IV-3 Kiosk Application Above and Below the Mean Score of 24.6
• VI QUANTITATIVE COMPETITIVE ANALYSIS
• VI-1 North American Shipments of Self-Service and Interactive Kiosk Solutions Segmented by Vendor Share (Percent of Dollars)
• VI-2 North American Shipments of Self-Checkout Stations Segmented by Vendor Share (Percent of Dollars)
• VI-3 North American Shipments of Self-Service and Interactive Kiosk Displays Segmented by Vendor Share (Percent of Dollars)
• VI-4 North American Shipments of Self-Service and Interactive Kiosk Card Readers Segmented by Vendor Share (Percent of Dollars)
• VI-5 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Acceptors Segmented by Vendor Share (Percent of Dollars)
• VI-6 North American Shipments of Self-Service and Interactive Kiosk Printers Segmented by Vendor Share (Percent of Dollars)
• VI-7 North American Shipments of Self-Service and Interactive Kiosk Coin/Bill Dispensers Segmented by Vendor Share (Percent of Dollars)
• VII ENTERPRISE END-USER ANALYSIS
• VII-1 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of All Respondents)
• VII-2 Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-3 Survey Respondents Segmented by Primary Vertical Market/Line of Business (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-4 Retail Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-5 Retail Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-6 Retail Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Retail Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-7 Hospitality & Commercial Services Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-8 Hospitality & Commercial Services Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-9 Hospitality & Commercial Services Survey Respondents Segmented by Applications for Self-Service and Interactive Kiosk Solutions (Percent of Hospitality & Commercial Services Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-10 Health Care Survey Respondents Segmented by Primary Market Segment/Line of Business (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-11 Health Care Survey Respondents Segmented by Current Use of Self-Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-12 Health Care Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Health Care Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-13 Government Survey Respondents Segmented by Primary Segment (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-14 Government Survey Respondents Segmented by Current Use of Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-15 Government Survey Respondents Segmented by Applications for Self- Service and Interactive Kiosk Solutions (Percent of Government Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-16 Survey Respondents Segmented by Country Markets Where Self-Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-17 Survey Respondents Segmented by Total Number of Self-Service and Interactive Kiosk Terminals Currently Deployed Within Organization (Percent of Respondents - Excluding those Not Using/ No Plans for Adoption)
• VII-18 Survey Respondents Segmented by Total Number of Sites at Which Self- Service and Interactive Kiosk Solutions Are/Expected to Be Deployed (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-19 Survey Respondents Segmented by Number of Weekly Users at Each Kiosk Terminal (Percent of Respondents Currently Using Kiosk Solutions)
• VII-20 Survey Respondents Segmented by Perceived Factors Encouraging Customer Use of Self-Service and Interactive Kiosks (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-21 Survey Respondents Segmented by Perceived Level of Importance of Specific Kiosk Benefits (Average Level of Importance Rating)
• VII-22 Survey Respondents Segmented by Initial Primary Driver for Investing in Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-23 Survey Respondents Segmented by ROI for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using Kiosk Solutions)
• VII-24 Survey Respondents Segmented by Components Included in Self-Service and Interactive Kiosk Terminals (Percent of Respondents Currently Using Kiosk Solutions)
• VII-25 Survey Respondents Segmented by Display Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Displays)
• VII-26 Average Perceived Level of Importance for Specific Determinants of Display Screen Size (Average Level of Importance Rating)
• VII-27 Survey Respondents Segmented by Bar Code Scanner Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Bar Code Scanners)
• VII-28 Survey Respondents Segmented by Primary RFID Transponder Form Factor Being Supported by RFID Readers for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with RFID Readers)
• VII-29 Survey Respondents Segmented by Card Reader Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Card Readers)
• VII-30 Survey Respondents Segmented by Biometric Technology Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Biometric Technology)
• VII-31 Survey Respondents Segmented by Printer Type for Self-Service and Interactive Kiosk Solutions (Percent of Respondents Currently Using, Evaluating, or Planning to Install Kiosk Solutions with Printer Technology)
• VII-32 Survey Respondents Segmented by Communication Device Type for Self- Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-33 Survey Respondents Segmented by Type of Operating System(s) on which Self-Service and Interactive Kiosk Solutions are Run (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-34 Average Perceived Level of Importance for Specific Product Selection Criteria (Average Level of Importance Rating)
• VII-35 Average Perceived Level of Importance for Specific Kiosk Features (Average Level of Importance Rating)
• VII-36 Survey Respondents Segmented by Technical Issues Experienced with Input Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-37 Survey Respondents Segmented by Technical Issues Experienced with Output Components (Percent of Respondents Currently Using Kiosk Solutions)
• VII-38 Survey Respondents Segmented by Non-Component Technical Issues Experienced (Percent of Respondents Currently Using Kiosk Solutions)
• VII-39 Survey Respondents Segmented by 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-40 Survey Respondents Segmented by Percent Breakdown of 2005 Planned Budget/Expenditure for Self-Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-41 Percent Breakdown of Average 2005 Planned Budget/Expenditure for Self- Service and Interactive Kiosk Deployments by Product Category (Average Percent)
• VII-42 Survey Respondents Segmented by Primary Source* for Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-43 Survey Respondents Segmented by Order of Approach for Sources from which to Purchase and/or Evaluate Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-44 Average Perceived Level of Importance that Supplier Offers a Complete Solution Independently or Via a Partner Network (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-45 Average Perceived Level of Importance for Specific Vendor Selection Criteria (Average Level of Importance Rating)
• VII-46 Perceived Leading Vendors for Specific Product Selection Criteria (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-47 Survey Respondents Segmented by Primary Source of Kiosk Information Before Purchasing and/or Evaluating Self-Service and Interactive Kiosk Solutions (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-48 Survey Respondents Segmented by Estimated Annual Revenue (2005) (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-49 Survey Respondents Segmented by Number of Employees (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-50 Survey Respondents Segmented by Primary Location where Kiosk Purchase Decisions are Made (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)
• VII-51 Survey Respondents Segmented by Primary Kiosk-Related Responsibilities (Percent of Respondents - Excluding those Not Using/No Plans for Adoption)