Abstract
A comprehensive survey examines attitudes and behavior of 115 business users with regards to messaging and collaboration.
Survey Results include:
- Corporate E-mail - Number of Accounts, Clients, and Traffic Statistics.
- Security & E-mail Hygiene - Spam, Viruses, and Password Management.
- E-mail Archiving & Compliance Use - Archive deployments, Filtering, and E-mail Forwarding.
- Instant Messaging Use - Deployments, Sanctioned and Unsanctioned use.
- Business Social Networking Software Use - Deployments, Wiki and Blog use.
A section on user' s behavior as a consumer (i.e. outside of office hours) is also included.
This report is aimed at identifying user behavior and preferences in regards to the messaging and collaboration market.
Table of Contents
SCOPE
METHODOLOGY
EXECUTIVE SUMMARY
SURVEY SAMPLE
RESPONDENTS BY BUSINESS SIZE
RESPONDENTS BY REGION
RESPONDENTS BY INDUSTRY
RESPONDENTS BY JOB FUNCTION
CHAPTER 1: CORPORATE E-MAIL USE
- 1.1 CORPORATE E-MAIL ACCOUNTS & E-MAIL CLIENT USAGE
- 1.2 CORPORATE E-MAIL TRAFFIC
CHAPTER 2: SECURITY & E-MAIL HYGIENE
- 2.1 SPAM
- 2.2 VIRUSES
- 2.3 PASSWORD MANAGEMENT
CHAPTER 3: E-MAIL ARCHIVING & COMPLIANCE
- 3.1 E-MAIL ARCHIVING
- 3.2 COMPLIANCE
CHAPTER 4: INSTANT MESSAGING
- 4.1 IM USAGE
- 4.2 CORPORATE IM USAGE - SANCTIONED
- 4.3 CORPORATE IM USAGE - UNSANCTIONED
- 4.4 IM SPAM AND VIRUSES
- 4.5 IM FILTERING
CHAPTER 5: BUSINESS SOCIAL NETWORKING SOFTWARE
- 5.1 WIKI
- 5.2 BLOGS
- 5.3 BUSINESS SOCIAL NETWORKING TOOLS
- 5.4 DOCUMENT MANAGEMENT SYSTEM
CHAPTER 6: CONSUMER MESSAGING & COLLABORATION
- 6.1 CONSUMER E-MAIL ACCOUNTS
- 6.2 CONSUMER - SPAM
- 6.3 CONSUMER IM
List of Figures
- FIGURE 1: AVERAGE E-MAIL MESSAGE TRAFFIC PER DAY, 2007
- FIGURE 2: RESPONDENTS BY REGION, 2007
- FIGURE 3: RESPONDENTS BY INDUSTRY, 2007
- FIGURE 4: RESPONDENTS BY JOB FUNCTION, 2007
- FIGURE 5: AVERAGE NUMBER OF CORPORATE E-MAIL ACCOUNTS AND E-MAIL CLIENTS USED, 2007
- FIGURE 6: WEB CLIENT USAGE, 2007
- FIGURE 7: AVERAGE E-MAIL MESSAGE TRAFFIC PER DAY, 2007
- FIGURE 8: E-MAIL ATTACHMENT SIZE, 2007
- FIGURE 9: SPAM PERCENTAGE, 2007
- FIGURE 10: CLICKED ON SPAM LINK (OTHER THAN TO UNSUBSCRIBE), 2007
- FIGURE 11: CLICKED ON SPAM LINK (OTHER THAN TO UNSUBSCRIBE), 2006 VS. 2007
- FIGURE 12: CLICKED ON SPAM LINK TO "UNSUBSCRIBE", 2007
- FIGURE 13: CLICKED ON SPAM LINK TO "UNSUBSCRIBE", 2006 VS. 2007
- FIGURE 14: PURCHASED A PRODUCT OR SERVICE AS A RESULT OF UNSOLICITED E-MAIL, 2007
- FIGURE 15: PURCHASED A PRODUCT OR SERVICE AS A RESULT OF UNSOLICITED E-MAIL, 2006 VS. 2007
- FIGURE 16: CHECKING QUARANTINE FOLDERS, 2007
- FIGURE 17: EXPERIENCED A VIRUS ATTACK IN THE LAST 12 MONTHS, 2007
- FIGURE 18: PASSWORD MANAGEMENT, 2007
- FIGURE 19: E-MAIL ARCHIVING SYSTEM, 2007
- FIGURE 20: E-MAIL FILTERING, 2007
- FIGURE 21: FORWARDING BUSINESS E-MAIL TO PERSONAL E-MAIL ACCOUNTS, 2007
- FIGURE 22: ATTITUDES TOWARDS PUTTING PERSONAL AND/OR FINANCIAL INFORMATION IN MAILS, 2007
- FIGURE 23: INSTANT MESSAGING AT WORK, 2007
- FIGURE 24: IM CONVERSATIONS AT WORK, 2007
- FIGURE 25: IM CONVERSATION AT WORK, 2006 VS. 2007
- FIGURE 26: CORPORATE IM USAGE - SANCTIONED, 2007
- FIGURE 27: UNSANCTIONED IM, 2006 VS. 2007
- FIGURE 28: IM SPAM OR VIRUSES RECEIVED PER WEEK, 2007
- FIGURE 29: IM FILTERING, 2007
- FIGURE 30: WIKI AT WORK, 2007
- FIGURE 31: ACTIVE VIEWER OR PARTICIPANT IN WIKI SITES, 2007
- FIGURE 32: DO YOU FIND WIKIS REDUCE E-MAIL TRAFFIC?, 2007
- FIGURE 33: DO YOU PUBLISH OR CONTRIBUTE TO COMPANY BLOGS? - 2007
- FIGURE 34: DO YOU CURRENTLY READ BLOGS AT WORK?- 2007
- FIGURE 35: DO YOU USE RSS (OR ATOM) TO SUBSCRIBE TO BLOGS OR OTHER WEB CONTENT?- 2007
- FIGURE 36: USE OF BUSINESS SOCIAL NETWORKING TOOLS AT WORK, 2007
- FIGURE 37: DOCUMENT MANAGEMENT / SHARING SYSTEM AT WORK, 2007
- FIGURE 38: CONSUMER E-MAIL DEPLOYMENTS, 2007
- FIGURE 39: CONSUMER IM DEPLOYMENTS, 2007
List of Tables
- TABLE 1: TOTAL USERS SURVEYED, 2007
- TABLE 2: RESPONDENTS BY BUSINESS SIZE, 2007
- TABLE 3: SPAM COMPARISON, 2006 AND 2007
- TABLE 4: CHANGES IN THE AMOUNT OF SPAM RECEIVED, 2007
- TABLE 5: FALSE POSITIVE E-MAILS RECEIVED PER WEEK, 2007
- TABLE 6: VIRUS ATTACKS IN THE LAST 12 MONTHS, 2007
- TABLE 7: SEARCHING FOR OLD E-MAILS, 2007
- TABLE 8: SEARCHING FOR OLD E-MAILS, 2006 VS. 2007
- TABLE 9: CONSUMER E-MAIL ACCOUNTS & E-MAIL TRAFFIC PER DAY, 2007
- TABLE 10: E-MAIL ACCOUNT & E-MAIL RECEIVED - CONSUMER VS. CORPORATE, 2007
- TABLE 11: CHANGES IN AMOUNT OF SPAM RECEIVED IN CONSUMER MAILBOXES, 2006 - 2007
- TABLE 12: CHANGES IN TYPES OF SPAM, CORPORATE VS. CONSUMER- 2006 - 2007
