Abstract
SYNOPSIS
As broadband and television operators ramp up enhanced bundled services offerings, in-home connectivity becomes a more critical component. This report examines the role of home networking and managed services in assisting service providers to more effectively monetize their access networks.
“As broadband and television operators in particular seek to differentiate their basic packages and offer new connectivity-related services to their product mix, the demarcation point will move farther inside the home,” said Kurt Scherf, vice president and principal analyst with Parks Associates. “To account for the new services that the broadband carriers will deploy, home networking and customer premise equipment will evolve beyond basic broadband and data sharing to include new voice applications (voice-over-Wi-Fi and/or mobile-to-fixed-line-handoff services) and distributed entertainment.”Table of Contents
The Bottom Line
1.0 Notes on Methodology
- 1.1 Consumer Data
- 1.2 Definitions
2.0 Service Providers Changing the Scope of Home Networking
- 2.1 Home Networking' s Role as a Differentiator and as a Service
3.0 Current Market Snapshot
- 3.1 North America
- 3.1.1 United States
- 3.1.2 Canada
- 3.2 Europe
- 3.3 Asia-Pacific
- 3.3.1 Japan
- 3.3.2 South Korea
4.0 Home Networking: Devices and Services
- 4.1 Residential Gateways
- 4.2 Set-tops
- 4.3 Blending Fixed and Mobile Voice Applications
- 4.4 Home Monitoring/Home Control
- 4.5 Additional Federated Devices
5.0 Service Providers and Remote Home Network Management
- 5.1 The Increasing Complexity of the Digital Lifestyle
- 5.1.1 Where is the Consumer Pain?
- 5.1.2 The In-Scope/Out-of-Scope Problem
- 5.1.3 Installation and Support Needs for the Digital Home
- 5.2 Requirements for Enhancing Digital Home Customer Care
- 5.3 Identifying Key Solutions
- 5.3.1 Installation/Configuration/Management
- 5.3.2 Remote Management Solutions (RMS)
- 5.3.3 Metrics-driven Solutions
- 5.4 Enhancing Customer Care: Emerging Opportunities
- 5.4.1 Security Improvements
- 5.4.2 Automated Diagnostics and PC Performance Enhancements
- 5.4.3 Storage and Backup Services
- 5.4.4 Home Network Configuration and Management Tools
- 5.4.5 Remote IT Support
- 5.4.6 Digital Home Advisor Services
- 5.4.7 Value-added Services: Attaching Applications to Connectivity
- 5.5 Remote Home Network Management and Digital Home Support Services:
Forecasts
- 5.5.1 Home IT Support (Remote and On-site)
- 5.5.2 Home PC Installation and Set-up
6.0 Technology Solutions
- 6.1 Home Networking Media
- 6.2 Fixed Mobile Convergence Solutions
- 6.3 IP Multimedia Subsystem (IMS)
- 6.4 Femtocells
7.0 Market Forecasts
- 7.1 Residential Broadband Subscriptions
- 7.2 Households with Data Networks
- 7.3 Households with Residential Gateways
8.0 Conclusions and Recommendations
Resource Book
Section I: Consumer Data
- Global Home Network Growth
- Home Networking' s Growth: A Global View
- Home Network Media Used
- Home Network Devices Owned and Purchase Intentions
- Home Network Purchase Intentions
- Supporting Home Networks and Other Digital Home Devices
- Background into Research
- Topline Recommendations
- Internet Security
- Additional Broadband-related, Value-Added Services
- Interest in Automated PC Maintenance Functions: “Dashboard” Solutions
- Interest in Subscription-based Monitoring, Protection, and Customer Service Solutions
- PC and Internet Problems: How are they Resolved?
- Home Networks
Section II: Vendor Profiles
- Residential Gateway Software Solutions
- 2Wire
- Ashley Laurent (Cisco Systems)
- Jungo Software Technologies (NDS Ltd.)
- Texas Instruments
- Carrier Provisioning/Management/Help Desk Solutions
- 2Wire
- Friendly Technologies
- Motive Inc.
- Netopia Inc. (Motorola)
- Nokia Siemens Networks
- Peak8 Solutions
- SupportSoft
Figures
The Bottom Line
- Countries Featured in Global Digital Living I and II
- Home Networking Definitions
- Penetration of Home Networks: North America
- U.S. Households with Data Networks: 1998-2012
- Household Penetration of U-verse and FiOS Broadband
- AT&T and Verizon Residential Gateways
- U.S. Cable MSOs and Home Networking
- MTS and SaskTel IPTV Subscribers
- Canadian Service Providers and Home Networking
- Penetration of Home Networks: Europe
- Notable European Residential Gateway Deployments
- BT Hub and France Telecom Livebox
- FT Group Livebox Units Installed - Europe
- Penetration of Home Networks: Asia-Pacific
- Japanese Home Networking Offerings
- Korean Home Networking Offerings
- Digital TV Services Growth: U.S. Households
- Variations of Existing Multi-room DVR Solutions
- Multi-room DVR Strategies
- Multi-room DVR Households
- Multi-room DVRs Shipped
- Major Voice-Centric FMC Deployments
- Additional Services Desired and Willingness to Pay: Mobile Phone-based Bundled Package
- Service Providers and Remote Monitoring
- Interest in Home Control Features
- Key Statistics: Consumer Technology Pain
- Key Statistics: Home Networking Offers Frustrations
- Average Time for DIY Home Technology Resolution
- Key Home Technology Problems
- Broadband Service Providers: Call Center Metrics
- Cost Analysis: Home Networking Support for BSPs
- Customer Support Costs: BSPs and Home Networks
- Which Customer Support Features of CE Products Might Influence a Particular Brand Choice?
- Key Categories and Solutions: The Customer Support Value Chain
- CPE Installation/Configuration/Management Solutions
- Remote Management Features
- Remote Management Vendors
- Devices Connected in Home Networks
- Residential Gateway Solutions
- Customer Support as a Value-added Differentiator
- Digital Lifestyle Applications Categorized
- Consumers and Internet Security: Quick Stats
- Willingness to Pay for a Third-party Security Suite
- Frequency of PC Maintenance Functions
- Interest in Automating Routine PC Maintenance Functions
- Interest in an Online Storage Solution
- Which Additional Offerings are Important in Considering a Home Networking Offer from a Broadband Service Provider?
- Consumers and Remote IT Support: Quick Stats
- Interest in Subscription-based Troubleshooting Services
- Willingness to Pay for Unlimited Technical Support
- Consumers and Digital Home Advisor Services: Quick Stats
- In What Ways Would Professional Home Networking Technical Support be Most Helpful?
- Key Assumptions: Home IT Technical Support Forecasts
- Remote and On-site Home IT Support: Key Assumptions
- Annual Revenue: Home IT Support
- Home PC Installation and Set-up Services: Key Assumptions
- Annual Revenue: Home PC Set-up Services
- Annual Revenue: Digital Home Support Services
- Home Networking Choices among Service Providers
- IMS Deployments by Major Telcom Vendors
- Femtocell Network Demonstration
- Femtocell Benefits
- Femtocell Development of Major Vendors
- Residential Broadband Subscribers: 2005-2012
- Households with Data Networks
- Households with Residential Gateways
- Residential Gateway Deployments: Worldwide Households
Resource Book
- Penetration of Home Networks: 2004 to 2006
- Net Gain in Home Network Households
- Home Network and Broadband Penetration Rates
- Adoption of PCs, Broadband, and Home Networks
- Home Network Purchase Intentions vs. Actual Growth
- PC High Intenders with a Home Network
- Home Network Media Used: Canada
- Home Network Media Used: United States
- Home Network Media Used: France
- Home Network Media Used: Germany
- Home Network Media Used: Italy
- Home Network Media Used: Spain
- Home Network Media Used: United Kingdom
- Home Network Media Used: Australia
- Home Network Media Used: China
- Home Network Media Used: Japan
- Home Network Media Used: South Korea
- Home Network Devices Owned
- Likelihood of Buying Home Network Devices
- Home Network Purchase Intentions: Global Digital Living I and II
- Consumer Needs for Managing the Digital Home
- Overall Interest in Digital Home Management Services & Solutions
- Interest in Digital Home Management: Newer Broadband Subs and Intenders
- “Concerned” with Internet Security Threats: By Length of Time Respondents have had Broadband
- Willingness to Pay for Optimized Internet Service for Entertainment
- Interest in an Online Storage Solution: By Monthly Multimedia Habits (U.S.)
- Respondents Experiencing Security-related Maladies
- Percentage of Respondents Concerned with Internet Security Threats (U.S.)
- Percentage of Respondents Very Concerned with Security Threats
- Profile of Respondents Concerned about Internet Security Threats (U.S.)
- Which Internet Security Solutions are Used?
- U.S. Internet Users Offered/Accepted Internet Security Services from ISP
- Interest in Security Service Suite
- Interest in a Suite of Internet Security Services from a Third-party Provider
- Willingness to Pay for a Third-party Security Suite
- Would the Availability of Security Services Influence the Selection of a Broadband Service Provider?
- Respondents' Attitudes Regarding Internet Performance (U.S.)
- Willingness to Pay for Optimized Internet, by Multimedia Activities
- Interest in a Third-party Online Storage Service
- Interest in Online Storage Solution from Third-party Provider: By Monthly Multimedia Activities
- Willingness to Pay for an Online Storage Solution
- Frequency of PC Maintenance Functions
- Interest in Automating Routine PC Maintenance Functions
- Interest in Subscription-based Troubleshooting Services
- Willingness to Pay for Unlimited Technical Support
- Willingness to Pay for Software and Support
- Willingness to Pay for Whole-home Protection Service
- Would a Computing Maintenance and Monitoring Service Influence the Selection of a Broadband Service Provider?
- Home Technology Problems Reported (U.S.)
- Major Categories of Home Technology Problems
- How were Internet Security Problems Resolved?
- How were Internet Performance Problems Resolved?
- How were Home Computer Hardware/Software Problems Resolved?
- How were Peripheral Problems Resolved?
- How were Home Networking Problems Resolved?
- How were PC Set-up and Configuration Problems Resolved?
- When Would Respondents Consider a Professional Service (U.S.)?
- Most Valuable Applications for a Home Network (U.S.)
- Offered and Accepted Home Networking Offer from BSP: U.S.
- Which Factors were Important in Accepting a Home Networking Offer from the Broadband ISP (U.S.)?
- Reason for Lack of Interest in Home Networking Offer
- Interest in Broadband-provided Home Network (U.S.)
- What Additional Offerings are Important in Considering a Home Networking Offer from a Broadband Service Provider?
- Percentage of Respondents w/Networks Experiencing the Following Problems
- Interest in Professional Home Network Technical Support
- Willingness to Pay for As-needed Professional Home Networking Support
- Willingness to Pay for Subscription-based Professional Home Networking Support
- In What Ways Would Professional Home Networking Technical Support be Most Helpful?
- Customer Support Features of 2Wire Residential Gateways
- Ashley Laurent Overview
- Jungo Overview
- PIQUA™ Overview
- 2Wire Solutions
- Friendly Technologies' Carrier Provisioning, Remote Management, and Support Automation Solutions
- Motive Solutions
- Netopia (Motorola) Solutions
- Nokia Siemens Networks Solutions
- Peak8 Solutions Overview
- SupportSoft Overview
