Abstract
The rise of alternative payment services - from PayPal to Google Checkout, Bill Me Later and many others - is a response to both consumer demand for an improved online payment experience and merchant need to lower shopping cart abandonment rates, payment processing fees, and raise the appeal of online shopping to specific consumer demographics. Mercator Advisory Group' s latest report, Alternative Payment Services: Moving into Traditional Payment Territory, examines the role and adoption of these competitors to traditional online card-based payments and online merchant acquiring.
The report offers an in-depth look at the principle providers of alternative payment services. The report examines the payment modalities supported by these alternative payment services and the consumer demographics they appeal to.
While retail point of sale continues to be the largest area for consumer payments, online consumer spending has yet to reach its potential from the payment perspective. In 2000 less than 1 percent of sales were via the internet. Today, that spending is likely to be $116 billion in the United States, a full 5% of retail spending. But this annual growth is predicted to slow from 20 percent to 16 percent by year end and further to 13 percent by 2008. As these rates slow, online merchants must meet their customers "where they are" with the right payment mechanisms to maintain the highest possible growth and the widest possible sales funnel. Alternative payment systems are fast becoming an important way for merchants to sustain and accelerate that online sales flow.
"Online merchants have to respond to consumer misgivings about online payment security and convenience," stated Melanie Broad, a member of Mercator Advisory Group' s Emerging Technologies Service and principal analyst on the report. "When you add game changing providers like Bill Me Later, Google Checkout' s blended ad and payments value proposition, PayPal' s broadening range of pay now and pay later offers, to the growing set of other payment services, online merchants now have new options and new ways to get paid. While competition will blur distinctions as providers enter each other' s space, merchants and their customers will benefit."
In Alternative Payment Services: Moving into Traditional Payment Territory, Mercator Advisory Group reviews the current and future roles of alternative payment services. The report discusses some of the drawbacks and issues of each alternative payment service and its payment modalities in relation to both the consumer and merchant including the IT challenge of integrating multiple payment methods into an e-commerce site.
The report contains 34 pages and 5 exhibits.Table of Contents
Introduction
The World of Alternative Payment Services
- Current State Of Online Commerce
- Origins of Alternative Payment Services
User Profiles of Alternative Payment Solution Customers
- Teens
- Credit Constrained
- Security Conscious
- Cash-preferred and Slow Adopters
Value of Alternative Payments to Customers
- Simplicity
- Privacy
Value of Alternative Payments To Merchants
- Low Incremental Cost
- Potential Reduction In Processing Fees
- Competitive Alternative Payment Solutions Market
- More Consumer Choice = Higher Sales
- Order Processing Simplicity
- Multi-Channel Integration
Alternative Payment Providers
- Cash Conversion
- Paid By Cash
- Credential Management and Payments
- PayPal
- Google Checkout
- Amazon Flexible Payments Service
- Payment Wrappers
- Pay By Cash
- Direct Billers
- Transactional Credit
- Bill Me Later
- PayPal Pay Later
Conclusions
Index of Figures
- Figure 1: Mix Of Internet Payment Methods
- Figure 2: Diagram of the PayPal System
- Figure 3: Primary Reasons Consumers Use Bill Me Later Include Convenience, Buying Power and Security
- Figure 4: Alternative Payment Services by Funding Source
- Figure 5: Diagram of Payment Interface
