Abstract
This IDC study presents the results and analysis of IDC' s Asia/Pacific
(Excluding Japan) Software Exclusive Survey 2008, conducted among 1,087
participants across the key countries in Asia/Pacific (excluding Japan) or
APEJ, particularly Australia, Korea, the People' s Republic of China (PRC), and
India. The findings of the survey, as discussed in this study, provide insight
into the current awareness level, adoption trends, and future outlook on small
and medium-sized businesses (SMBs) and large enterprises in different APEJ
markets for IT Infrastructure Library (ITIL) as a best practice. The findings
outline an encouraging trend for SMBs as they start to show more awareness of
and weight for ITIL adoption. The PRC and India are driving the adoption trends
compared with Australia and Korea, probably due to varying levels of IT
maturity within these key countries.
"As IT begins to take on more pillar roles in APEJ businesses, the complexity
of the IT environment scales with it, resulting in the need to better manage
resources and streamline the processes involved where IT meets business," says
Adren Lim, market analyst, Software, IDC Asia/Pacific. "As such, ITIL should
prove its worth when addressing cost efficiency, improved productivity, and
risk management elements," he adds.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Overview
- Fieldwork
- Survey Instrument
- Sample
- Data
- Confidence Level and Interval
- Weighting
- Situation Overview
- Survey Findings
- Figure: Asia/Pacific (Excluding Japan) Survey Population by Vertical Market
- Figure: Asia/Pacific (Excluding Japan) Vertical Markets by Company Size
- Figure: Asia/Pacific (Excluding Japan) Vertical Markets by Key Country
- Familiarity with IT Infrastructure Library by Vertical Market, Company Size, and Key Country
- Figure: Asia/Pacific (Excluding Japan) Familiarity with the IT Infrastructure Library Concept by Vertical Market
- Figure: Asia/Pacific (Excluding Japan) Familiarity with the IT Infrastructure Library Concept by Company Size
- Figure: Asia/Pacific (Excluding Japan) Familiarity with the IT Infrastructure Library Concept by Key Country
- IT Infrastructure Library Adoption Rate by Vertical Market, Company Size, and Key Country
- Figure: Asia/Pacific (Excluding Japan) IT Infrastructure Library Adoption Rate by Vertical Market
- Figure: Asia/Pacific (Excluding Japan) IT Infrastructure Library Adoption Rate by Company Size
- Figure: Asia/Pacific (Excluding Japan) IT Infrastructure Library Adoption Rate by Key Country
- IT Infrastructure Library Best-Practice Processes Adopted by Vertical Market, Company Size, and Key Country
- Figure: Asia/Pacific (Excluding Japan) Adopted IT Infrastructure Library Processes by Vertical Market
- Figure: Asia/Pacific (Excluding Japan) Adopted IT Infrastructure Library Processes by Company Size
- Figure: Asia/Pacific (Excluding Japan) Adopted IT Infrastructure Library Processes by Key Country
- Market Preferences on IT Infrastructure Library Solutions Offered by Vendors
- Service Delivery
- Service Support
- ICT Infrastructure Management
- Security Management
- Business Perspective
- Application Management
- Software Asset Management
- Figure: Asia/Pacific (Excluding Japan) Market Preferences on Vendor IT Infrastructure Library Offerings
- Future Outlook
- Key Vendor Profiles
- IT Infrastructure Library Solution Offerings and Plans
- BMC Software
- HP
- IBM
- CA
- Symantec/Altiris
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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