美國中小企業IT支援市場：企業規模及產業別機會

Abstract

This IDC study examines the nature of IT support in U.S. small and medium-sized businesses (SMBs), both by company size and vertical industry, looking at the presence of full-time IT staff, the number of full-time IT staff, and the areas of focus of IT specialists. The ways in which small and medium-sized businesses maintain their computer hardware and software is then discussed. The expected changes in future IT spending and the allocation of IT spending is then compared across small businesses in particular, based on how their IT support is handled.

"Small firms in particular have always been reluctant to commit resources to support until it is absolutely necessary, whereas midsize firms are more likely to have service contracts in place," says Merle Sandler, research manager in the SMB program at IDC. "Support for SMBs can be a critical part of the technology package that suppliers can offer. By crafting effective support strategies, vendors and the channels they use can enhance the basic appeal of the solutions they are selling."

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Full-Time IT Staff by Company Size and Vertical Industry
  • Figure: U.S. IT Staff in Small and Medium-Sized Businesses by Company Size, 2007
  • Table: IT Staff in U.S. Small Businesses by Company Size, 2007 (% of Respondents)
  • Table: IT Staff in U.S. Medium-Sized Businesses by Company Size, 2007 (% of Respondents)
  • Table: IT Staff in U.S. SMBs by Vertical Industry, 2007 (% of Respondents)
  • Number and Type of Full-Time IT Staff
  • Figure: Number of IT Staff in U.S. Small Businesses by Company Size, 2007
  • Figure: Number of IT Staff in U.S. Medium-Sized Businesses by Company Size, 2007
  • Table: Number of IT Staff in U.S. SMBs by Vertical Industry, 2007
  • Figure: Types of Dedicated IT Staff in U.S. Small and Medium-Sized Businesses by Company Size, 2007
  • Table: Dedicated IT Staff in U.S. SMBs by Vertical Industry, 2007 (% of Respondents)
  • Service Arrangements for Maintaining Computer Hardware and Software
  • Table: Service Arrangements for Maintaining Computer Hardware in U.S. Small Businesses by Company Size, 2007 (% of Respondents)
  • Table: Service Arrangements for Maintaining Computer Hardware in U.S. Medium-Sized Businesses by Company Size, 2007 (% of Respondents)
  • Table: Service Arrangements for Maintaining Computer Hardware in U.S. SMBs by Vertical Industry, 2007 (% of Respondents)
  • Table: Service Arrangements for Maintaining Computer Software in U.S. Small Businesses by Company Size, 2007 (% of Respondents)
  • Table: Service Arrangements for Maintaining Computer Software in U.S. Medium-Sized Businesses by Company Size, 2007 (% of Respondents)
  • Table: Service Arrangements for Maintaining Computer Software in U.S. SMBs by Vertical Industry, 2007 (% of Respondents)
  • Small Business IT Support and IT Spending Expectations
  • Figure: Expected Change in IT Spending in U.S. Small Businesses by Type of IT Support, 2007
  • Table: Expected Change in IT Spending in U.S. Small Businesses by Type of IT Support, 2007 (% of Respondents)
  • Figure: Allocation of IT Spending in U.S. Small Businesses by Type of IT Support, 2007
• Future Outlook
• Essential Guidance
• Learn More
  • Related Research
  • Methodology
  • Synopsis