中歐商業服務委外市場2006年的分析及預測（2007年至2011年）

Abstract

This study provides IDC' s assessment of the 2006 market in Central Europe (CE) for business-services outsourcing, as well as quantifying spending forecasts for the 2007-2011 period by country and business function. Additionally, IDC provides insight into the latest developments in the BPO segment in the region.

"IDC analysis shows that CE delivery centers present an ideal talent base for delivering high-value customer care in comparison to far higher wages in WE and a far lower level of language skills in the Far East. This is currently being underused. As higher-value customer-care services are increasingly being demanded, CE delivery centers are best positioned to take advantage of the situation." - Arun Chandramohan, Senior Analyst, IDC CEMA

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • The Impact of Exchange Rates
    • Table: Key Exchange-Rate Information
    • Revenue Recognition
    • Figure: Key Business Functions and Processes
  • Executive Summary
• Situation Overview
  • Introduction
  • Key Trends in the Business Outsourcing Market
  • Captive/BPO Outsourcing Centers in the CE Region
  • Table: Comparison of Business & Regional Factors: Perceived Country Appeal, 2005-2006
  • Table: Comparison of Business & Regional Factors: Market Experience, 2005-2006
  • Table: Select Captive/BPO Outsourcing Operations in Central Europe
  • The Business-Services Outsourcing Market in Central Europe
  • Table: Business-Services Outsourcing Spending (US$M) in Central Europe, 2006
  • Figure: Business-Services Outsourcing Spending in Central Europe, 2006
    • Customer-Care Outsourcing
      • Key Developments in Customer-Care Outsourcing
    • Finance & Accounting Outsourcing
      • Key Developments in Finance & Accounting Outsourcing
    • Procurement Outsourcing
      • Key Developments in Procurement Outsourcing
    • Human-Resources Outsourcing
      • Key Developments in Human-Resources Outsourcing
  • Central European Business-Services Outsourcing: Country Analysis
  • Table: Comparison of Economic Factors, 2005-2006
  • Table: Comparison of Employee Acquisition and Dismissal Factors, 2005-2006
  • Figure: Spending (US$M) on Business-Services Outsourcing by Country in Central Europe, 2006 and 2011
    • Business-Services Outsourcing in the Czech Republic
    • Figure: Business-Services Outsourcing Spending in the Czech Republic, 2006
    • Table: Business-Services Outsourcing Spending (US$M) in the Czech Republic, 2006-2011
      • Economic and Political Overview
      • IDC Analysis
    • Business-Services Outsourcing in Poland
    • Figure: Business-Services Outsourcing Spending in Poland, 2006
    • Table: Business-Services Outsourcing Spending (US$M) in Poland, 2006-2011
      • Economic and Political Overview
      • IDC Analysis
    • Business-Services Outsourcing in Hungary
    • Figure: Business-Services Outsourcing Spending in Hungary, 2006
    • Table: Business-Services Outsourcing Spending (US$M) in Hungary, 2006-2011
      • Economic and Political Overview
      • IDC Analysis
    • Business-Services Outsourcing in Slovakia
    • Figure: Business-Services Outsourcing Spending in Slovakia, 2006
    • Table: Business-Services Outsourcing Spending (US$M) in Slovakia, 2006-2011
      • Economic and Political Overview
      • IDC Analysis
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions for the Business Services Outsourcing Market in Central Europe, 2007-2011
  • Table: Business Services Outsourcing Spending (US$M) in CE, 2006-2011
  • Market Context
  • Table: Analysis of Business Outsourcing Spending in Central Europe: Comparison of 2006 and 2007 Forecasts (US$M)
  • Vendor Snapshot
    • Accenture
    • CapGemini
    • EDS
    • HP
    • IBM
• Essential Guidance
• Learn More
  • Related Research
  • Definitions
    • Business Outsourcing
    • Human Resources
    • Procurement
    • Finance and Accounting
    • Customer Care
  • Synopsis