澳洲文書管理解決方案

Abstract

This IDC study provides insights into end users' perspective of document management solutions. It analyses the key accelerators for Australia businesses' document management solution adoption as well as highlights their corresponding inhibitors. Some of the key questions addressed in this study include Australia businesses' reasons for deployment or non deployment of document management solutions, the nature of solutions preferred, and end users' overall experience with document management solution implementations.

Rishi Ghai, program manager, Hardcopy Peripheral Research, IDC Australia and New Zealand (ANZ) says, "Australia organisations of all sizes and in all vertical industries do not associate high levels of complexity with managing paper/digital documents. This impression amplifies the challenge to demonstrate the value and benefits that can be achieved from adopting a systematic approach to document management. IDC research suggests that end users' discontentment with document management solution implementations can escalate very quickly in the absence of visible improvements in the short term. Vendors must work closely with their clients to develop realistic service-level agreements (SLAs) as well as periodically measure and communicate systems performance indicators to avoid dissatisfaction buildup."

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
• Situation Overview
  • Document Management Solutions: What Are They and Where Do They Fit?
  • How Familiar Are End Users with Document Management Solutions?
  • Figure: Australia End-User Familiarity with Document Management Solutions
  • Do Australia Businesses Find Managing Documents Difficult?
  • Table: Australia Document Management Solution Usage Levels of Difficulty
  • Australia Document Management Solution Adoption
  • Figure: Australia Document Management Solution Adoption by Company Size
  • Table: Australia Document Management Solution Deployments by Industry Vertical (% of Respondents)
  • Document Management Solution Adopters: The Journey So Far
    • How Recent Is the Document Management Solution Deployment?
    • Figure: Australia Document Management Solution Adoption Maturity by Company Size
    • What Drives Document Management Solution Adoption?
    • Figure: Australia Document Management Solution Key Adoption Drivers by Company Size
      • Top 3 Drivers of Document Management Solution Adoption
    • Preferred Document Management Solution Modules and Components: Pick and Mix
    • Table: Australia Document Management Solution Basic Components and Specialised Functionalities
    • Preferred Document Management Solution Acquisition Sources and Brands
    • Figure: Australia Document Management Solution Acquisition Sources by Company Size
    • Table: Australia Document Management Solution Software Application Deployments
    • The Bumpy Road Towards Solution Deployment
    • Figure: Australia Document Management Solution Deployment Problems
    • Common Complaints About Document Management Solution Implementations
    • Figure: Australia Document Management Solution Nature of Problems Experienced with Deployment
    • Adopters' Overall Satisfaction with Document Management Solutions
    • Figure: Australia Document Management Solution Deployment Overall Adoption Satisfaction
• Future Outlook
  • Direction of the Document Management Solution Market
  • Non Adopters' Stance on Deploying Document Management Solutions in the Future
    • Perception of Obstacles and Willingness to Deploy Document Management Solutions
    • Figure: Australia Non-Adopter Attitudes Towards Document Management Solutions
    • Key Concerns of Document Management Solution Non Adopters
    • Figure: Australia Non-Adopter Perceived Obstacles to Document Management Solution Implementations
• Essential Guidance
• Learn More
  • Related Research
  • Synopsis