Abstract
This IDC study discusses the shifting perceptions of the organisations in Australia for outsourcing services.
"Despite the prevalence of the multisourcing trend, the traditional outsourcing suppliers like IBM, EDS, and CSC landed up signing longer-term highly bundled multitower contracts in 2007. The increasing trend towards Remote Infrastructure Management Outsourcing (RIMO) was evident in its convergence with traditional infrastructure outsourcing, with majority of the contracts involving some elements of the mix delivered from offshore locations, primarily India," says Aprajita Sharma, research manager, Outsourcing and BPO, IDC Australia.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Data Collection
- Data Analysis
- Methodology
- Situation Overview
- Introduction
- Survey Findings
- Demographics of Respondents
- Respondents by Company Size
- Figure: Respondents by Company Size
- Respondents by Verticals
- Figure: Respondents by Verticals
- Outsourcing Trends in 2007
- Drivers/Benefits of Outsourcing
- Figure: Drivers/Benefits of Outsourcing
- Figure: Drivers/Benefits of Outsourcing by Company Size
- Figure: Drivers/Benefits of Outsourcing by Vertical
- Pitfalls/Risks of Outsourcing
- Figure: Pitfalls/Risks of Outsourcing
- Figure: Pitfalls/Risks of Outsourcing by Company Size
- Figure: Pitfalls/Risks of Outsourcing by Vertical
- Level of Outsourcing Within IS Areas
- Figure: Current Level Of Outsourcing - <500 Employees
- Figure: Current Level Of Outsourcing - 500+ Employees
- Importance of Attributes in an Outsourcing Relationship
- Table: Important Attributes in an Outsourcing Relationship
- Perceived Value Received from Outsourcing Provider
- Figure: Value Received from Outsourcing Provider
- Top of Mind Awareness of Outsourcing Service Providers
- Figure: Top of Mind Awareness 0f Outsourcing Service Providers
- Demographics of Respondents
- Future OutlooK
- Essential Guidance
- Actions to Consider
- Learn More
- Related Research
- Synopsis
