Abstract
This IDC study analyzes the offshore application outsourcing services
competitive landscape by examining the performance of select providers and
their key growth strategies and future directions. While some vendors are
promoting application outsourcing engagements that include legacy
modernization, others lead with custom application development or large-scale
SOA engagements that end with the provider continuing to proactively manage the
application(s) on a long-term basis. "Some providers are looking beyond
applications as a standalone layer," said Rona Shuchat, program director,
Application Outsourcing Services at IDC. "Instead, these vendors are beginning
to examine how the functionality and availability of the entire technology
stack impact the experience of end users." IDC believes that offerings that
focus on the combined availability of an entire solution are beginning to gain
traction in the market as application outsourcing solutions mature.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Definitions
- Application Outsourcing
- Application Management
- Hosted Application Management
- Distinguishing Discrete Application Outsourcing Revenue
- Figure: Discrete Versus Bundled Application Management Spending
- A Note on Application Outsourcing Versus Application Management
- Scope of This Study
- Methodology
- HCL Technologies
- Company Snapshot
- Table: HCL Technologies at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- Infosys
- Company Snapshot
- Table: Infosys at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- Neoris
- Company Snapshot
- Table: Neoris at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- Satyam
- Company Snapshot
- Table: Satyam at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Hosting
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- TCS
- Company Snapshot
- Table: TCS at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- Wipro
- Company Snapshot
- Table: Wipro Technologies at a Glance
- Application Outsourcing Direction
- Application Outsourcing Business Performance
- Operations Center Locations
- Transformation and Modernization Capabilities
- Industry Expertise
- Tools and Methodologies
- Vision
- Future Outlook
- Future Outlook
- Figure: Worldwide and U.S. Application Management Services Revenue, 2005-2012
- Findings
- Application Outsourcing is Growing and Becoming Increasingly Proactive
- Table: Summary of Total Service and AO Revenue for Selected Vendors, 2006 and 2007
- History Informs Commitment to Proactivity
- Standalone Application Outsourcing Represents a Small Portion of Total Application Outsourcing Services Delivered
- Not All Application Outsourcing Offerings are Equal
- Service-Level Agreements Reveal All
- Table: Reactive Versus Proactive SLAs
- Close Relationship Between Application Outsourcing and Transformation/Modernization
- Table: Summary of Application Outsourcing Business Share by Application Type and Selected Vendor (%)
- Trend Toward "Outsource, Then Optimize"
- Growth in Emerging Contract Formats
- Increasing Focus on End Users
- Little Differentiation Among Offshore Providers
- Tools and Methodologies are Key
- New Offices Offer New Expertise
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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