越南商業流程委外服務：初期執行及投資計畫（2007年）

Abstract

This IDC study represents a comprehensive overview of the market trends and opportunities for business process outsourcing (BPO) in Vietnam. This BPO study covers qualitative as well as quantitative insights in the Vietnam market through a demand-side survey across 100 organizations from different vertical industries in the private and public sectors of key industries. This study not only provides an in-depth examination of how the current adoption of BPO in Vietnam but also provides vendors with useful information on BPO adoption trends in the market, including organizations' processing activities, decision making, and their perceptions on BPO services.

"This survey showed a great interest level and early knowledge of BPO services from the local business executives. This market would reach its potential as BPO adoption concerns such as cost, security, reliability, and so forth, are fulfilled. In addition, local establishment of reputable international BPO service providers (SPs) could only help to increase awareness and boost confidence level", says Lam Nguyen, country director, IDC Vietnam.

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Qualification and Sample Size
    • Figure: Industry Classification, 2007
    • Figure: Multinational Company Versus Local Company, 2007
    • General Weighting of the Sample Size
  • Executive Summary
• Situation Overview
  • Survey Findings
    • Background Information
    • Figure: Number of Full-Time Employees, 2007
    • Figure: Business Units, 2007
    • Figure: Survey Respondents' Job Titles, 2007
    • Current Business Process Outsourcing Adoption
    • Figure: Non-IT-Function Outsourcing, 2007
      • Without Business Process Outsourcing Activity
        • Previous Outsourcing Engagement
        • Figure: Previous Outsourcing Engagements, 2007
        • Reasons for Not Outsourcing
        • Figure: Reasons for Not Outsourcing, 2007
      • With Business Process Outsourcing Activity
        • Business Process Outsourcing Activity
        • Figure: Functions Outsourced, 2007
        • Figure: Human Resources: Full Outsourcing Versus Processing, 2007
        • Figure: Finance and Accounting: Full Outsourcing Versus Processing, 2007
        • Figure: Customer Care: Full Outsourcing Versus Processing, 2007
        • Figure: Other Functions Outsourced, 2007
        • Figure: Other Functions: Full Outsourcing Versus Processing, 2007
        • Figure: Other Functions: Processing Services Outsourced, 2007
        • Business Process Outsourcing Main Issues
        • Figure: Business Process Outsourcing Main Issues, 2007
        • Business Process Outsourcing Benefits
        • Figure: Business Process Outsourcing Benefits, 2007
        • Business Process Outsourcing Satisfaction Level
        • Figure: Business Process Outsourcing Satisfaction Levels, 2007
    • Considering Business Process Outsourcing Activity
      • Criteria for Decision Making
      • Figure: Criteria for Decision Making, 2007
      • Decision-Making Time
      • Figure: Decision-Making Times, 2007
    • Business Processing Outsourcing Contract
    • Figure: Likelihood of Renewing Business Process Outsourcing Contracts, 2007
    • Figure: Typical Length of Business Process Outsourcing Contract, 2007
    • Figure: Places Where Business Process Outsourcing Contracts Were Signed, 2007
    • Annual Budget for Business Process Outsourcing Spending
    • Figure: Annual Budgets for Business Process Outsourcing Spending, 2007
    • Organizations' Business Process Outsourcing Experience
    • Figure: Organizations' Business Process Outsourcing Experiences, 2007
    • Business Process Outsourcing Trends
      • Business Process Outsourcing Processing
        • Issues to Consider Before Embarking on Business Process Outsourcing
        • Figure: Issue: Vendor Capability, 2007
        • Figure: Issue: Security, 2007
        • Figure: Issue: Vendor Track Record, 2007
        • Figure: Issue: Cost, 2007
        • Figure: Issue: Location of Business Process Outsourcing Center, 2007
        • Figure: Issue: Technology, 2007
        • Figure: Issue: Vendor Flexibility, 2007
        • Figure: Issues, 2007
        • Steps to Take before Embarking on Business Process Outsourcing
        • Figure: Steps to Take Before Embarking on Business Process Outsourcing, 2007
        • Preferred Outsourcing Location
        • Figure: Preferred Outsourcing Location, 2007
    • Staff After Outsourcing
    • Figure: Staff After Outsourcing, 2007
      • Business Process Outsourcing Vendors
        • Figure: Business Process Outsourcing Vendors, 2007
        • Figure: Other Business Process Outsourcing Vendors, 2007
      • Business Process Outsourcing Decision Making
      • Figure: Business Process Outsourcing Decision Makers, 2007
      • Figure: Places of Decision Making, 2007
      • Business Processing Outsourcing Perception
      • Figure: Business Process Outsourcing Perception, 2007
• Future Outlook
• Essential Guidance
  • Recommendations for Business Process Outsourcing/Processing Service Providers
• Learn More
  • Related Research
  • Definitions
    • Business Outsourcing
      • Distinction Between Business Process Outsourcing and Processing Services
      • Horizontal Business Process Outsourcing Versus Vertical Business Process Outsourcing
        • Human Resources
        • Training
        • Finance and Accounting
        • Procurement Outsourcing
        • Billing
  • Synopsis