Abstract
In the first of a three-part study of 13 countries in Central and Eastern Europe (CEE), IDC has developed a comprehensive and in-depth framework to evaluate individual countries' readiness and suitability for technological and business process outsourcing.
The data and results of this study are intended to help both end users (large enterprises and SMEs) as well as IT and business service providers gain a clearer picture of the suitability of individual countries in the region as a source location for different types of technological and business process outsourcing.
This study analyzes 4 Central European countries with regard to the following five factors:
- Resources Skill
- Economic and Political
- Infrastructure
- Business and Regional
- Financial
The study profiles each country based on quantitative data relating to the above five categories for the years 2005 and 2006 (where data is available and relevant; data relating to education and language learning is from 2004 and 2005, and data related to language proficiency is from 2002 and 2005), and offers a qualitative analysis of the data. In addition, this study provides a comparative analysis between the countries, and with Ireland. Data on Ireland is provided for comparison as the country is considered a mature provider of outsourced services in Europe, and thus serves as a benchmark for European offshore/nearshore outsourcing.
"Costs are rapidly rising and CE capitals are becoming more congested due to their initial success hosting offshore/nearshore centers. As a result, companies considering the region as a sourcing location should more carefully map their company' s needs to the business, economic, and political realities of the CE countries. Moreover, secondary locations in CE may offer a better value proposition to companies sourcing within the region, as costs continue to rise in the region' s capital cities." - Curtis Robinson, Research Analyst, IDC CEMA
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Executive Summary
- Situation Overview
- Companies and Host Countries Benefit from Offshore/Nearshore Delivery Models
- Competition for Global Services is Increasing in Central and Eastern Europe
- Resources Skills Factors
- Education Levels
- Table: Comparison of Resources Skill Factors - Tertiary Education Levels, 2004-2005
- Language Education
- Table: Comparison of Resources Skill Factors - Language Learning, 2004-2005
- Language Proficiency
- Table: Comparison of Resources Skill Factors - Language Proficiency, 2002 and 2005
- Resource Availability
- Table: Comparison of Resources Skill Factors - Resource Availability, 2005-2006
- Work Culture
- Table: Comparison of Resources Skill Factors - Work Culture, 2005-2006
- Analysis of Resources Skills Factors by Country
- Czech Republic
- Slovakia
- Poland
- Hungary
- Economic and Political Factors
- Political Commitment
- Table: Comparison of Economic and Political Factors - Political Commitment, 2005-2006
- Administrative Burden
- Table: Comparison of Economic and Political Factors - Regulatory Environment, 2005-2006
- Intellectual Property Protection (IPP)
- Table: Comparison of Economic and Political Factors - Intellectual Property Protection, 2005-2006
- Economy
- Table: Comparison of Economic and Political Factors - Economy, 2005-2006
- Analysis of Economic and Political Factors
- Czech Republic
- Slovakia
- Poland
- Hungary
- Infrastructure Factors
- ICT Infrastructure
- Table: Comparison of Infrastructure Factors - ICT Infrastructure, 2005-2006
- Transportation
- Table: Comparison of Infrastructure Factors - Transportation, 2005-2006
- Analysis of Infrastructure Factors
- Czech Republic
- Slovakia
- Poland
- Hungary
- Business and Regional Factors
- Perceived Country Attractiveness
- Table: Comparison of Business and Regional Factors - Perceived Country Attractiveness, 2005-2006
- Employee Acquisition and Dismissal
- Table: Comparison of Business and Regional Factors - Employee Acquisition and Dismissal, 2005-2006
- Specific Experience in Hosting IT Services and BPO Centers
- Table: Comparison of Business and Regional Factors - Market Experience, 2005-2006
- Real Estate
- Table: Comparison of Business and Regional Factors - Real Estate, 2005-2006
- Analysis of Business and Regional Factors
- Czech Republic
- Slovakia
- Poland
- Hungary
- Financial Factors
- Compensation
- Table: Comparison of Financial Factors - Compensation, 2005-2006
- Tax and Country-Specific Costs
- Table: Comparison of Financial Factors - Tax and Country-Specific Costs, 2005-2006
- Capital and Variable Costs
- Table: Comparison of Financial Factors - Capital and Variable Costs, 2005-2006
- Analysis of Financial Factors
- Czech Republic
- Slovakia
- Poland
- Hungary
- Future Outlook
- Introduction
- Resources Skills: Competition for Quality
- Economic and Political Factors: Growing Up
- Infrastructure: A to B and On Time
- Business and Regional Factors: Regional Promotion Necessary
- Financial Factors: Watch Your Wallet
- Essential Guidance
- Secondary Cities are Open for Business
- Recruit Early and Often
- Know Your Markets
- Paperwork and Politics Affect Regional Business Environment
- Nearshore Allows for a More Precise Search for Sourcing Locations
- Learn More
- Related Research
- Definitions
- Methodology
- Selection of Profiled Countries
- Resources Skill Factors
- Economic and Political Factors
- Infrastructure Factors
- Business and Regional Factors
- Financial Factors
- Selection of Profiled Countries
- Synopsis
