Abstract
This IDC study provides IDC' s analysis of business outsourcing contracts for the five-year period from 2002 to 2006. The study draws directly from IDC' s Worldwide Service Contract Analysis offering, which is one of the largest and richest repositories of services contracts in the market. This document provides detailed information on size of deals, length of deals, industries, geographic coverage, and vendors. Additionally, this study provides detailed analysis on trends affecting the business outsourcing market and contract opportunities as well as guidance on how players can compete most effectively.
"Players looking to compete successfully in the market for delivering BPO services, whether industry specific or horizontally based (e.g., F&A, HR) will need to develop very robust platform-based strategies that leverage newer delivery models in the form of utility computing and software as a service (SaaS). Many players will need to make radical adjustments to their delivery capabilities, partnership ecosystems, business models, and service offerings, as well as extend their view of who they are and will be competing with while pursuing not only the potential opportunities that lie within the traditional market of business process services but also those that lie beyond in the world of non-IT." - David Tapper, program VP, Outsourcing, Utility, and Offshore Services research at IDC.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Definitions
- Business Outsourcing
- Key Horizontal Market Definitions
- Human Resources
- Procurement
- Finance and Accounting
- Transaction Management
- Finance
- General Accounting
- Treasury and Risk Management
- Tax Management
- Customer Management
- Other Horizontal Market Definitions
- Logistics
- Sales and Marketing
- Training
- Executive Summary
- Deal Size and Activity
- Competitive Environment
- Contract Length
- Geographic Coverage
- Industry
- Pricing Models
- Situation Overview
- Figure: Worldwide Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value, 2002-2006: Total and Average
- Table: Worldwide Business Outsourcing Contracts by Value, 2002-2006: Largest, Smallest, and Average ($000)
- Figure: Worldwide Business Outsourcing Contract Value, 2002-2006: Largest and Average
- Table: Megadeal Business Outsourcing Contracts, 2002-2006
- Contracts by Geographic Coverage
- Figure: Worldwide Business Outsourcing Contract Value Share by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value Share by Geographic Coverage, 2002 and 2006
- Figure: Worldwide Business Outsourcing Contract Value Growth by Geographic Coverage, 2003-2006
- Figure: Worldwide Business Outsourcing Contract Activity Share by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Average Contract Value by Geographic Coverage, 2002-2006
- Figure: Americas Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: EMEA Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: Asia/Pacific Business Outsourcing Contract Value, 2002-2006: Total and Average
- Figure: Global Business Outsourcing Contract Value, 2002-2006: Total and Average
- Contracts by Horizontal Business Function
- Figure: Worldwide Business Outsourcing Contract Value Share by Function, 2002-2006
- Figure: Worldwide Business Outsourcing Contract Value Share by Function, 2002 and 2006
- Figure: Worldwide Business Outsourcing Average Contract Value by Function, 2002-2006
- Figure: HR Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Customer Management Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: F&A Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Procurement Business Outsourcing Contract Value and Activity, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Value Share, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Activity Share, 2002-2006
- Figure: Worldwide Multifunction and Single-Function Business Outsourcing Average Contract Value, 2002-2006
- Figure: Worldwide Multifunction Business Outsourcing Value and Activity, 2002-2006
- Figure: Worldwide Single-Function Business Outsourcing Value and Activity, 2002-2006
- Contracts by Single Tower Versus Multitower
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Value Share, 2002-2006
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Activity Share, 2002-2006
- Figure: Worldwide Multitower and Single-Tower Business Outsourcing Average Contract Value, 2002-2006
- Figure: Worldwide Multitower Business Outsourcing Value and Activity, 2002-2006
- Figure: Worldwide Single-Tower Business Outsourcing Value and Activity, 2002-2006
- Contracts by Length and Value
- Figure: Worldwide Business Outsourcing Services Average Deal Lengths by Geographic Coverage, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Lengths by Value Segment, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value Share by Contract Length, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Contract Length, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity by Value Band, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value by Value Band, 2002-2006
- Figure: Worldwide Business Outsourcing Services Megadeal and Submegadeal Value Share, 2002-2006
- Figure: Worldwide Business Outsourcing Services Deal Value Share by Deal Size Segment, 2002-2006
- Figure: Worldwide Business Outsourcing Services Megadeal and Submegadeal Average Contract Value, 2002-2006
- Contracts by Industry
- Figure: Worldwide Business Outsourcing Services Contract Value by Industry, 2006
- Figure: Worldwide Business Outsourcing Services Contract Activity by Industry, 2006
- Figure: Worldwide Business Outsourcing Services Contract Value Share by Industry and Geographic Coverage, 2006
- Figure: Worldwide Business Outsourcing Services Contracts by Industry and Geographic Coverage, 2006
- Table: Worldwide Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Worldwide Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Global Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Global Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Americas Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Americas Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: EMEA Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: EMEA Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Table: Asia/Pacific Business Outsourcing Contract Value and Share by Industry, 2002-2006
- Table: Asia/Pacific Business Outsourcing Contract Activity and Share by Industry, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Value for Banking, Communications and Media, Discrete Manufacturing, Government, and Professional Services, 2002-2006
- Figure: Worldwide Business Outsourcing Services Average Deal Value for Healthcare Services, Insurance, Process Manufacturing, Transportation, and Retail Trade, 2002-2006
- Contracts by Bid Type and Pricing Methodology
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Bid Type, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Activity Share by Pricing Methodology, 2002-2006
- Contracts by Onshore Versus Offshore Providers
- Figure: Worldwide Business Outsourcing Services Value by Onshore and Offshore Provider, 2002-2006
- Figure: Worldwide Business Outsourcing Services Activity by Onshore and Offshore Provider, 2002-2006
- Contracts by Quarter
- Figure: Worldwide Business Outsourcing Services Contract Value and Activity, 1Q02-4Q06
- Figure: Worldwide Business Outsourcing Services Average Contract Value, 1Q02-4Q06
- Vendor Performance
- Figure: Worldwide BPO Provider Participation, 2002-2006
- Figure: Worldwide Business Outsourcing Services Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Business Outsourcing Services Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Business Outsourcing Services Average Contract Value for the Top 10 Vendors, 2006
- Table: Top 10 Business Outsourcing Vendors by Market Share Rank (Based on Value), 2002-2006
- Figure: Worldwide HR Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide HR Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide F&A Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide F&A Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Customer Management Outsourcing Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Customer Management Outsourcing Contract Activity for the Top 10 Vendors, 2006
- Figure: Worldwide Procurement BPO Contract Value for the Top 10 Vendors, 2006
- Figure: Worldwide Procurement BPO Contract Activity for the Top 10 Vendors, 2006
- Future Outlook
- Figure: Sourcing Model Economics: Balancing and Optimizing Investment Strategy
- Figure: Key Elements of BPO Value Proposition
- Figure: A Road Map Framework for Measuring and Managing Transformation
- Building Blocks for Platform-Based Delivery: Virtualized Utilities and Intelligent Sourcing Ecosystems
- Figure: Building Blocks for Platform-Based Delivery: Intelligent Sourcing
- Figure: Globalized Delivery of Business Process in a Virtual World
- Essential Guidance
- Learn More
- Related Research
- Synopsis
