富士通服務的內容

Abstract

This IDC Vendor Profile provides an overview of the Japanese-based service vendor Fujitsu Services, its activities in Europe and its strategic direction moving forward. IDC ranks Fujitsu Services as the tenth largest service player in Western Europe in 2006. This document examines Fujitsu' s challenges and opportunities to remain among the top 10 players, to capture more business from the private sector, and extend its reach across the continent.

It is part of a series of profiles of the leading IT services vendors in Western Europe. The profiles are followed by a document positioning the vendors mutually in IDC' s leadership grid, comparing their alignment with existing market opportunity and their ability to gain share.

Table of Contents

• Table of Contents
• IDC Opinion
• In This Vendor Profile
• Situation Overview
  • Company Overview
  • Table: Fujitsu Services - Western European Services Offerings
    • Recent Acquisitions and Divestitures
    • Table: Fujitsu Services - Major Mergers and Acquisitions in Western Europe, 2006-2007
    • Table: Fujitsu Services - Divestitures in Western Europe, 2006-2007
    • Market Share and Total Revenue
    • Table: Fujitsu Services - Western European Services Revenue and Market Share 2005 and 2006 ($M)
    • Geographical Coverage
    • Figure: Fujitsu Services - Western European Revenue 2006, by Geography
    • Customers
    • Revenue by Service Line
    • Figure: Fujitsu Services - Western European Services Revenue 2006, by Service Line
    • Figure: Fujitsu Services - Western European Services Revenue 2006, by Macro Market
    • Table: Largest (Published) European Service Contracts Won by Fujitsu Services in $M (January 2006 to October 2007)
  • Company Strategy
    • The Long-Term View
• Future Outlook
  • Strengthen its Continental European Presence
  • Building a Strong Brand
  • Strengthen the Global Sourcing Capabilities
  • Building a Partner Ecosystem
  • Leading the Way to the Industrialization and Standardization of Services
  • A Non-Conventional Approach to Contact Centers
    • The Sense and Respond Helpdesk
  • Building BPO Capabilities: An Uphill Task
  • A Joined-Up Approach to Business Consulting
• Essential Guidance
  • Advice for Fujitsu Services
• Learn More
  • Related Research
  • Top 10 Service Providers in Europe 2006 - Revenue Deconstructed (IDC #Q07P, September 2007)