Abstract
This IDC study (which is a translation of the Japanese report IDC #J7250105,) provides an overview of the Japan IT outsourcing market in 2007 and the competition landscape among the leading vendors. It includes consolidated revenue rankings and profiles of the leading vendors in the March 2007 term.
While the Japan IT outsourcing market continues to expand, contracts are getting smaller and services are also being standardized. In the medium term, this may promote service commoditization and cause a drop in vendor profits. "To increase user satisfaction and ensure profits, vendors should not only endeavor to identify customer issues through the maintenance of long-term relationships, provide optimal mixes of standardized services, and reduce costs but also constantly seek to propose and deliver new service value," observes Yukuhari Yorifuji, IT service, group manager, IDC Japan.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Revenue Rankings
- Vendors Covered in This Study
- Scope of IT Service/IT Outsourcing Business
- Table: IDC Service Foundation Markets
- User Survey
- Executive Summary
- Situation Overview
- Japan IT Outsourcing Market Overview
- User Trends
- IT Outsourcing Implementation
- Figure: IT Outsourcing Implementation
- Figure: IT Outsourcing Implementation by Company Size
- Figure: IT Outsourcing Implementation by Industry
- IT Outsourcing Budgets
- Figure: Annual IT Outsourcing Investment Value Changes
- Implementation Methods and Objectives
- Figure: IT Outsourcing Implementation Methods by Industry
- Figure: IT Outsourcing Implementation Objectives by Industry
- Figure: Applications to see Growth in IT Outsourcing Investment Value by Industry
- Expected and Actual Effects of Implementing IT Outsourcing
- Figure: Important Corporate IT Issues (Japan CIO Survey 2007)
- Figure: Effectiveness of IT Outsourcing: Expectations and Actual Information Systems Efficiency Enhancement
- Figure: Effectiveness of IT Outsourcing: Expectations and Actual Information Systems Strategies/Changes
- Figure: Effectiveness of IT Outsourcing: Expectations and Actual Resolution of Business/Business Management Issues
- Relationships between Vendors and User Companies
- Figure: IT Outsourcing Vendor Selection Standards by Industry
- Figure: IT Outsourcing Revisions in Past One Year by Industry
- Figure: Satisfaction with IT Outsourcing
- Figure: Satisfaction with IT Outsourcing Service Stability and Prices by Industry
- IT Outsourcing Market Forecast
- Figure: Japan IT Outsourcing Market Investment Value Forecast, 2006-2011
- Figure: Japan Datacenter Service Investment Forecast by Category, 2006-2010
- Japan IT Outsourcing Vendor Revenue Rankings
- Table: Japan IT Outsourcing Market Vendor Revenue Rankings, March 2007 Term
- Figure: Japan IT Outsourcing Market: Major Vendor Revenue Sizes and Growth Rates
- Figure: Japan IT Outsourcing Market Major Vendor Revenue Growth Rate Comparison 1: Top 5 Vendors, March 2006 Term and March 2007 Term
- Figure: Japan IT Outsourcing Market Major Vendor Revenue Growth Rate Comparison 2: 6th-9th Vendors, March 2006 Term and March 2007 Term
- Competitive Landscape by Industry
- Shared Outsourcing for Financial Institutions
- Comprehensive Outsourcing
- Shift toward On-Demand Resource Delivery
- Datacenter Enhancement
- BPO and Business Outsourcing
- Competitive Landscape: Summary
- Figure: Japan IT Outsourcing Market
- Vendor Profiles
- Fujitsu
- Table: Fujitsu: 2007 Profile
- Table: Fujitsu: Major Outsourcing-Related Events
- IBM
- Table: IBM: 2007 Profile
- Table: IBM: Major Outsourcing-Related Events
- NTT Data
- Table: NTT Data: 2007 Profile
- Table: NTT Data: Major Outsourcing-Related Events
- NEC
- Table: NEC: 2007 Profile
- Table: NEC: Major Outsourcing-Related Events
- Hitachi
- Table: Hitachi: 2007 Profile
- Table: Hitachi: Major Outsourcing-Related Events
- NRI
- Table: NRI: 2007 Profile
- TIS
- Table: TIS: 2007 Profile
- Table: TIS: Major Outsourcing-Related Events
- CSK
- Table: CSK: 2007 Profile
- Table: CSK: Major Outsourcing-Related Events
- Nihon Unisys
- Table: Nihon Unisys: 2007 Profile
- Table: Nihon Unisys: Major Outsourcing-Related Events
- CTC
- Table: CTC: 2007 Profile
- Table: CTC: Major Outsourcing-Related Events
- Other Vendors
- Future Outlook
- Forecast
- Essential Guidance
- Actions to Consider
- Learn More
- Related Research
- IT Services Market Definitions
- Project-Oriented
- IT Outsourcing
- Support and Training
- User Survey
- Table: Preliminary Survey Respondent Profile by Industry
- Table: Preliminary Survey Respondent Profile by Company Size
- Table: Survey Respondent Profile by Industry
- Table: Survey Respondent Profile by Company Size
- Synopsis

