Abstract
This IDC study is an overview of the major business process outsourcing (BPO)
contracts signed in 2006 in the U.S. market for the four key horizontal
functions of customer care, human resources, finance and accounting (F&A), and
procurement. These segments have driven the greatest activity and interest in
BPO during the past year. This study presents the vertical distribution of
these BPO contracts, investigating the adoption trends and drivers
characterizing different industries.
"Deal activities in 2006 were dominated by a handful of industries. However, a
couple of verticals such as government and healthcare providers are signing BPO
contracts at a higher rate," said Jony Moe, senior research analyst, Services
Vertical Views. "This study examines the different types of deals signed as
well as the industry-specific initiatives driving these deals."
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Focus on Key Horizontal Functions
- Definitions
- Business Outsourcing
- Business Process Outsourcing Services
- Processing Services
- Distinction Between Business Process Outsourcing and Processing Services
- Distinction Between Horizontal BPO and Vertical BPO
- Vertical Industry Definitions
- Table: IDC Vertical Market Definitions
- Table: IDC Vertical Markets by SIC Code
- Situation Overview
- Key BPO Deals of 2006
- Contract Analysis
- Contract Distribution by Business Function
- Figure: U.S. BPO Contracts by Function, 2006
- Customer Care
- Human Resources
- Procurement
- Finance and Accounting
- Multifunction Deals
- Length of Contracts
- Figure: U.S. BPO Contracts by Length of Engagement, 2006
- Contract Distribution by Service Provider Category
- Figure: U.S. BPO Contracts by Service Provider Category, 2006
- Renewals, Extensions, and New Deals
- Figure: U.S. BPO Contracts by Deal Status, 2006
- A Vertical Analysis of 2006 Contracts
- Figure: U.S. BPO Contracts by Vertical Industry, 2006
- Government
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Government Industry in 2006
- Financial Services: Banking, Insurance, and Securities and Investment Services
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Financial Services Industry in 2006
- Manufacturing
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Manufacturing Industry in 2006
- Retail
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Retail Trade Industry in 2006
- Healthcare Providers
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Healthcare Provider Industry in 2006
- Communications and Media
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Communications and Media Industry in 2006
- Industry Drivers for BPO
- Number of Deals and Examples
- Table: Key BPO Deals in the U.S. Services Industry in 2006
- Other
- Future Outlook
- Essential Guidance
- Learn More
- Related Research
- Synopsis
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