Abstract
This document is about The Three Rs of Contract Renegotiations: Restructuring, Renewing, and Realigning the Outsourcing Relationship
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Situation Overview
- Table: Significant Canadian Renegotiated Contracts, 2006
- Figure: Renegotiations as a Percentage of TCV
- Why Are Outsourcing Contracts Being Renegotiated?
- Table: Main Motivation for Renegotiating Outsourcing Contracts
- Inability to Meet the Client' s Initial Expectations
- Figure: Causes of Renegotiation
- Table: How Expectations of Outsourcing Are Formed
- Lack of Vendor Commitment
- The Winner' s Curse
- The Inability to Meet the Client' s Financial Objectives
- Unanticipated Costs
- The Inappropriateness or Fit of the Pricing Model
- Sustained Cost Savings
- Changes in the Client' s Business
- Need for More Flexibility and Adaptability
- Changes in Technology
- Changes to the Client' s Management Structure
- Approaching Expiration
- Inability to Meet the Financial Objectives of the Vendor
- Additional Elements of Renegotiation
- Future Outlook
- Accelerators
- Inhibitors
- Essential Guidance
- For Outsourcing Clients
- For Outsourcing Vendors
- Learn More
- Related Research
- Synopsis
