日本CRM解決方案市場 2006年分析及2007年至2011年預測

Abstract

This document is about Japan CRM Solutions 2007-2011 Forecast

Table of Contents

• Table of Contents
• IDC Opinion
• In This Study
  • Methodology
    • Market Size/Share
    • Market Forecast
  • Executive Summary
• Situation Overview
  • Japan CRM Solutions Market by Segment
  • Table: Japan CRM Solutions Investment Value by Segment, 2005-2006
  • Figure: Japan CRM Solutions Investment Value by Segment, 2005-2006
  • Figure: CRM Packaged Software Investment Share in Software Market, 2006
  • Japan CRM Solutions Market by Industry
  • Table: Japan CRM Solutions Investment Value by Industry, 2005-2006
  • Figure: Japan CRM Solutions Investment Shares by Industry, 2006
  • Japan CRM Application Software Market Trends
  • Table: Japan CRM Software Revenue Shares by Vendor, 2005-2006
  • Figure: Japan CRM Software Revenue Shares by Vendor, 2006
  • Figure: Japan CRM Software Revenue Shares by Vendor: SFA Software, 2006
  • Figure: Japan CRM Software Revenue Shares by Vendor: Marketing Software, 2006
  • Figure: Japan CRM Software Revenue Shares by Vendor: Customer Service Software, 2006
  • Figure: Japan CRM Software Revenue Shares by Vendor: Contact Center Software, 2006
  • Japan Major CRM Software Vendor Trends, 2006-2007
    • Products/Services Provided in 2006-2007
      • SAP Japan
      • Oracle Group
      • Fujitsu
      • Oki Electric
      • NEC
      • SalesForce.com
      • Avaya Japan
      • Genesys Japan
      • Toshiba Solutions
    • Partner Strategy, 2006-2007
      • SAP Japan
      • Oracle Group
      • Fujitsu
      • Oki Electric
      • NEC
      • SalesForce.com
      • Avaya Japan
      • Genesys Japan
      • Toshiba Solutions
    • Major Industries/Businesses, 2006-2007
      • SAP Japan
      • Oracle Group
      • Fujitsu
      • Oki Electric
      • NEC
      • SalesForce.com
      • Avaya Japan
      • Genesys Japan
      • Toshiba Solutions
    • Competitive Landscape and Solutions, 2006-2007
      • SAP Japan
      • Oracle Group
      • Fujitsu
      • Oki Electric
      • NEC
      • SalesForce.com
      • Avaya Japan
      • Genesys Japan
      • Toshiba Solutions
  • New CRM Solutions Vendor Trends
    • Microsoft
      • Business Landscape in 2006
      • Business Development from 2007
        • Strengthening Collaborations With Partners and Presales Support
        • Establishing Business Models That Are Not Confined to CRM
        • Providing On-Demand CRM Services
    • SugarCRM
      • Business Landscape in 2006
      • Business Development from 2007
        • Strengthening Partnerships
        • Organizing Commercial Open-Source Forums in Japan
        • Promotion of On-Demand Services
  • Results of CRM Solutions User Survey
  • Table: Main Survey Respondent Profile: Industry
  • Figure: Main Survey Respondent Profile: Industry
  • Figure: Survey Respondent Profile: Company Size
  • Figure: Survey Respondent Profile: Annual Turnover
    • CRM Solutions Deployment Landscape by Industry
      • SFA
      • Table: CRM Solutions Deployment Landscape by Industry: SFA
      • Figure: CRM Solutions Deployment Landscape by Industry: SFA
      • Marketing
      • Table: CRM Solutions Deployment Landscape by Industry: Marketing
      • Figure: CRM Solutions Deployment Landscape by Industry: Marketing
      • Customer Service
      • Table: CRM Solutions Deployment Landscape by Industry: Customer Service
      • Figure: CRM Solutions Deployment Landscape by Industry: Customer Service
      • Contact Center
      • Table: CRM Solutions Deployment Landscape by Industry: Contact Center
      • Figure: CRM Solutions Deployment Landscape by Industry: Contact Center
    • CRM Solutions Deployment Landscape by Annual Turnover
      • SFA
      • Table: CRM Solutions Deployment Landscape by Annual Turnover: SFA
      • Figure: CRM Solutions Deployment Landscape by Annual Turnover: SFA
      • Marketing
      • Table: CRM Solutions Deployment Landscape by Annual Turnover: Marketing
      • Figure: CRM Solutions Deployment Landscape by Annual Turnover: Marketing
      • Customer Service
      • Table: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service
      • Figure: CRM Solutions Deployment Landscape by Annual Turnover: Customer Service
      • Contact Center
      • Table: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center
      • Figure: CRM Solutions Deployment Landscape by Annual Turnover: Contact Center
    • CRM Solutions Implementation Method by Industry
    • Figure: CRM Solutions Implementation Method by Industry: Already Implemented
    • Figure: CRM Solutions Implementation Method by Industry: Plan to Implement Within Two Years/Considering
    • CRM Solutions Implementation Method by Annual Turnover
    • Figure: CRM Solutions Implementation Method by Annual Turnover: Already Implemented
    • Figure: CRM Solutions Implementation Method by Annual Turnover: Plan to Implement Within Two Years/Considering
    • CRM Solutions Implementation Lead Time by Industry
    • Figure: CRM Solutions Implementation Lead Time by Industry: Already Implemented
    • Figure: CRM Solutions Implementation Lead Time by Industry: Plan to Implement Within Two Years/Considering
    • CRM Solutions Implementation Lead Time by Annual Turnover
    • Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Already Implemented
    • Figure: CRM Solutions Implementation Lead Time by Annual Turnover: Plan to Implement Within Two Years/Considering
    • CRM Solutions Implementation Period by Industry
    • Figure: CRM Solutions Implementation Period by Industry
    • CRM Solutions Implementation Period by Annual Turnover
    • Figure: CRM Solutions Implementation Period by Annual Turnover
    • CRM Solutions Effectiveness Analysis
    • Figure: CRM Solutions Effectiveness Evaluation and Analysis
    • CRM Solution Issues
    • Figure: CRM Solutions Implementation Issues
    • On-Demand CRM Deployment Landscape
    • Figure: On-Demand CRM Solutions Deployment Landscape
• Future Outlook
  • Forecast and Assumptions
  • Table: Key Forecast Assumptions the Japan CRM Solutions Market, 2007-2011
    • Japan CRM Solutions Market Forecast by Segment
    • Table: Japan CRM Solutions Investment Forecast by Segment, 2006-2011
    • Figure: Japan CRM Solutions Investment Forecast by Segment, 2006-2011
    • Japan CRM Solutions Market Forecast by Industry
    • Table: Japan CRM Solutions Investment Forecast by Industry, 2006-2011
    • Figure: Japan CRM Solutions Investment Share Forecast by Industry, 2006 and 2011
  • Market Context
  • Table: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011
  • Figure: Japan CRM Solutions Investment Forecast Comparisons: May 2007 and January 2007, 2006-2011
• Essential Guidance
  • Actions to Consider
• Learn More
  • Related Research
  • Appendix
  • Table: IDC Market Taxonomyand SICJ
  • Definitions
    • CRM Application Software
      • Sales Software
      • Marketing Software
      • Customer Service
      • Contact Center
      • Other CRM applications
    • Definition of CRM Services
    • Exceptions
  • Synopsis