Abstract
This IDC study examines the extent of managed services adoption and adoption plans by small and medium-sized enterprises (SMEs) across the Asia/Pacific (excluding Japan) region, or APEJ. IDC surveyed enterprises in 10 Asia/Pacific countries to assess their usage and future needs of managed services. The document also discusses the problems and issues faced with managed services and the selection criteria that SMEs have when selecting a managed services provider.
"SMEs are becoming more demanding in terms of selection of a managed service provider and what they expect from a managed services contract," says Adrian Ho, research manager, Managed Services and Enterprise Networks, IDC Asia/Pacific.
Table of Contents
- Table of Contents
- IDC Opinion
- In This Study
- Methodology
- Situation Overview
- Current Usage of Managed Services
- Figure: Current Managed Services Deployed
- Delivery Mechanisms for Managed Services
- Figure: Mechanisms for Outsourcing, 2006
- Problems Encountered by SMEs with Managed Services/Outsourcing
- Figure: Problems Encountered With Respect to Outsourcing
- Table: Problems Encountered During Outsourcing by Country, 2006
- Evaluations of Vendors Outsourcing Capabilities
- Figure: Overall Outsourcing Capabilities - Awareness Levels
- Managed Services Usage Trends
- Figure: Total Numbers of IT Vendors in Terms of Outsourcing, 2006
- Figure: Numbers of IT Vendors in Terms of Outsourcing by Country, 2006
- Managed Converged Networks Services
- Figure: Provider/Supplier for Managed Converged Networks, 2006
- Reasons and Factors for Implementing Managed Converged Networks
- Figure: Key Factors for Engaging an External Party in the Management of Converged/IP Networks, Combined Result, 2006
- Table: Key Factors for Engaging an External Party in the Management of Converged/IP Networks by Country, 2006
- Key Attributes for Managed Converged Networks Selection
- Figure: Key Attributes Influencing Selection of Any Managed Converged Networks, Combined Results, 2006
- Figure: Key Attributes Influencing Selection of IT Vendor
- Figure: Key Attributes Influencing Selection of Comm/NEPs
- Figure: Key Attributes Influencing Selection of Telco Vendor
- Table: Key Attributes Influencing Selection of Any Managed Converged Networks by Country, 2006
- Managed LAN Networks Services
- Figure: Provider/Supplier for Managed LAN Networks by Country, 2006
- Reasons and Factors for Implementing Managed LAN Networks
- Figure: Key Factors for Engaging an External Party in the Management of LAN Networks, Combined Result, 2006
- Table: Key Factors for Engaging an External Party in the Management of LAN Networks by Country, 2006
- Key Motivating Factor in Engaging Managed LAN Networks Selection
- Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Combined Results, 2006
- Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, IT Vendor, 2006
- Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Comm/NEPs, 2006
- Figure: Key Attributes Influencing Selection of Any Managed LAN Networks, Telco Vendor, 2006
- Table: Key Attributes Influencing Selection of Any LAN Networks by Country, 2006
- Managed Wireless Network Services
- Figure: Provider/Supplier for Managed Wireless Networks, 2006
- Reasons and Factors for Implementing Wireless Network Management
- Figure: Key Factors for Engaging an External Party in the Management of Wireless Networks, Combined Result, 2006
- Table: Key Factors for Engaging an External Party in the Management of Wireless LAN Networks by Country, 2006
- Key Attributes for Wireless Network Management Selection
- Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Combined Result, 2006
- Figure: Key Attributes Influencing Selection of Any Wireless Network Management, IT Vendor, 2006
- Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Comm/NEPs, 2006
- Figure: Key Attributes Influencing Selection of Any Wireless Network Management, Telco Vendor, 2006
- Table: Key Attributes Influencing Selection of Any Managed Wireless LAN Networks by Country, 2006
- Managed Security Services
- Figure: Provider/Supplier of Managed Security Services
- Reasons and Factors for Implementing Managed Security Services
- Figure: Key Factors for Engaging an External Party in the Management of Security, Combined Result, 2006
- Table: Key Factors for Engaging an External Party in the Management of Security Services by Country, 2006
- Key Attributes for Managed Security Services Selection
- Figure: Key Attributes Influencing Selection of a Managed Security Vendor, Combined Results, 2006
- Figure: Key Attributes Influencing Selection of a Managed Security Vendor, IT Vendor, 2006
- Figure: Key Attributes Influencing Selection of Managed Security Vendor, Comm/NEPs, 2006
- Figure: Key Attributes Influencing Selection of Management Security Vendor, Telco Vendor, 2006
- Table: Key Attributes Influencing Selection of Any Managed Security by Country, 2006
- Application Management Services
- Figure: Provider/Supplier for Application Management Services by Country, 2006
- Key Reasons or Motivating Factors for Engaging an External Party in Application Management Services
- Figure: Key Factors for Engaging an External Party in the Management of Application Management, Combined Result, 2006
- Table: Key Factors for Engaging an External Party in the Management of Applications by Country, 2006
- Key Attributes for Selecting an Application Management Provider
- Figure: Key Factors for Engaging an External Party in the Management of Application, Combined Result, 2006
- Figure: Key Factors for Engaging an External Party in the Management of Application, IT Vendor, 2006
- Figure: Key Factors for Engaging an External Party in the Management of Application, Comm/NEPs, 2006
- Figure: Key Factors for Engaging an External Party in the Management of Application, Telco Vendor, 2006
- Figure: Key Factors for Engaging an External Party in the Management of Application, Application Service Provider, 2006
- Table: Key Attributes Influencing Selection of Any Managed Applications by Country, 2006
- Reasons for Managing IT Infrastructure In-House
- Figure: In-house Managed Services
- Reasons for Ending Previous Outsourcing Engagement
- Figure: Previous Outsourcing Management
- Reasons for SMEs to Start Embracing Managed Services
- Table: Reasons/Factors to Engage in Outsourcing
- Future Outlook
- Figure: New Managed Services Deployment Intentions
- Top 3 New Managed Services to be Deployed Over the Next 24 Months
- Figure: Top 3 Managed Services Choices, 2006
- Choices and Decisions
- Figure: Managed Services Trends, 2006
- Figure: Primary Reason for Companies Selection for Managed Services
- Managed Services Budgets and Plans
- Figure: Managed Services Trends
- Table: SMEs Managed Services Spending Plans Over the Next 12 Months
- Essential Guidance
- Learn More
- Related Research
- Synopsis
