Abstract
This research study looks at market trends, drivers, and restraints for the North American contact center outsourcing market. It also provides market size, market share, forecasts and breakdown of the North American Customer Care market by vendor tiers and market share by major market participants. Tier I vendors are profiled along with smaller work-at-home agent (WAHA) providers. Analyst recommendations for market penetration and growth are proposed.
Table of Contents
1. MARKET OVERVIEW
Summary of Major Findings
- Market Overview
- Market Trends
- Challenges
- Drivers
- Restraints
2. MARKET ANALYSIS
Market Forecasts
- Revenue Forecasts
- Pricing Models
3. COMPETITIVE ANALYSIS
Market Share Analysis
- Competitive Analysis
- Market Share Analysis
- Vendor Profiles-Traditional Outsourcing Providers
- Vendor Profiles-Work at Home Providers
Strategies
- Growth Strategies
