Abstract
This Frost & Sullivan research service titled Customer Satisfaction Analysis for Automation and Control Solutions in the African Metal and Mining Industry provides a detailed analysis of customer requirements and satisfaction with the products and services from their suppliers. In this research, Frost & Sullivan' s expert analysts thoroughly examine the following technologies: PLCs, SCADA systems, distributed control systems (DCS) and human machine interface (HMI).
This analysis is available through our Industrial Automation and Process Control Growth Partnership Services programme. With this programme, clients receive industry-leading market research such as this, along with technical and econometric data and many interactive features including Analyst Inquiry Time and Client Councils.
Table of Contents
1. Introduction to Automation and Control Solutions (ACS) in the African Metal and Mining ndustry
- 1. Executive Summary
- 1. Industry Overview
- 2. Research Overview
- 3. Purchase Drivers
- 4. Purchase Restraints
- 5. Customer Expectations and Requirements
- 6. Customer Satisfaction
- 7. Effectiveness of Marketing and Branding
- 8. Conclusion
- 2. Scope and Methodology
- 1. Overview
- 2. Survey Design and Data Analysis
- 3. Geographical Scope
- 4. Industry Scope
- 5. Product Scope
- 3. Purchasing Process
- 1. Overview
- 2. End-user Purchase Drivers
- 3. End-user Purchase Restraints
- 4. Sources of Information
- 5. Decision Making
- 6. Purchasing Channel
- 7. End-user Indication of Future Needs
- 4. Customer Requirements
- 1. Overview
- 2. Service Related Factors
- 3. Supplier and Product Related Factors
- 5. Customer Satisfaction
- 1. Overview
- 2. Analysis of Satisfaction Levels
- 3. Overall Satisfaction Rating of OEMs
- 6. Effectiveness of Marketing Effort and Brand Awareness
- 1. Overview of Brand Awareness
- 2. Comparison of Market Share and Brand Awareness Levels
- 3. Product Segment Market Share Analysis
- 7. Conclusion
