Abstract
This document is about Business Transformation at NTUC Income: Creating the
Insurance System of the Future
Table of Contents
- Table of Contents
- Financial Insights Opinion
- In This Report
- Brief Description of the Solution
- Situation Overview
- NTUC Income
- Market Developments
- Figure: NTUC Income' s Challenges
- IT Architecture Overview
- The Approach
- Business Drivers
- A Fully Digital, Paperless System
- Figure: NTUC Income' s Issues with a Paper-Based System
- Straight-Through Electronic Processing
- Figure: NTUC Income' s STEP Procedure
- Integrated Infocomm CRM
- Implementing the Solution
- A Fully Digital, Paperless System
- Straight-Through Electronic Processing
- Integrated Infocomm CRM
- Business Value
- A Fully Digital, Paperless System
- Straight-Through Electronic Processing
- Figure: NTUC Income' s Insurance Policy Approval Steps Removed by STEP
- Integrated Infocomm CRM
- Figure: NTUC Income' s Integrated Multimedia Command Center
- Future Outlook
- Essential Guidance
- Actions for Insurance Companies
- Actions for Vendors
- Learn More
- Related Research
- Synopsis
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