Abstract
This report provides an analysis of results of the annual Energy Insights-IDC European Vertical Market Survey covering France, Germany, Italy, Spain, and the U.K. Analysis is focused on the utilities industry and is based on 99 interviews carried out between August and November 2007.
The purpose of this report is to understand current adoption, priorities and plans to adopt IT solutions (both enterprise management and line of business solutions) and new technologies.
This is the third report of a series of three covering the survey carried out on utilities. The first report describes survey methodology, while the second analyzes IS budget spending distribution and patterns in evolution, channel selection, and satisfaction with primary IT suppliers among utility enterprises in Western Europe.
"Generally speaking, the level of adoption of IT solutions supporting core business processes is very high, at 80%, and even higher than enterprise management solutions, at 63%. But a high level of adoption does not necessarily translate into high quality or integrated solutions, and utilities are planning to invest even in more mature areas like in ERP," said Roberta Bigliani, EMEA research director, Energy Insights. "Customer care and billing remains as the number 1 solution to invest in, immediately followed by network automation and control."
Table of Contents
- Table of Contents
- Energy Insights Opinion
- In This Report
- Methodology
- Definitions
- Utilities Industry
- Solution Areas
- Enterprise Resource Planning (ERP)
- Business Performance Management (BPM) and Analytic Applications
- Collaborative Technologies
- Content Management
- Datawarehouse and Datamart Technologies
- Security
- Supply Chain Management (SCM)
- Customer Care and Billing
- Energy Trading and Risk Management Applications (ETRM)
- Engineering and Design
- Environment, Health & Safety (EH&S)
- Emission Management
- Network Automation and Control
- Meter Data Management
- Plant Operations
- Work and Asset Management
- Survey Respondent Profiles
- Table: Western Europe, Utilities, Respondent Company Distribution (% of Companies)
- Table: Western Europe, Utilities, Survey Respondent Profiles by Functional Area and Country (% of Companies)
- Table: Western Europe, Utilities, Survey Respondent Profiles by Job Title and Country (% of Companies by Country)
- Table: Western Europe, Utilities, Survey Respondent Profiles by Location and Country (% of Companies)
- Situation Overview
- Current Enterprise IT Solutions Adoption Status
- Figure: Western Europe, Utilities, Enterprise IT Solutions Adoption (% of Respondents)
- Table: Western Europe, Utilities, Enterprise IT Solutions Adoption (% of Respondents)
- Current Line-of-Business IT Solutions Adoption Status
- Figure: Western Europe, Utilities, LOB IT Solutions Adoption (% of Respondents)
- Table: Western Europe, Utilities, LOB IT Solutions Adoption (% of Respondents)
- Future Outlook
- Enterprise Management IT Solutions - Investment Intentions
- Figure: Western Europe, Utilities, Enterprise IT Solutions Investment Plans (% of Respondents)
- Figure: Western Europe, Utilities, Enterprise IT Solutions Investment Plans Against Solution Priorities
- ERP
- Figure: Western Europe, Utilities, ERP Solutions Investment Plans (% of Respondents)
- Content Management and Document Management
- Figure: Western Europe, Utilities, Content Management/DMS Solutions Investment Plans (% of Respondents)
- Security
- Figure: Western Europe, Utilities, Security Solutions Investment Plans (% of Respondents)
- Figure: Western Europe, Electricity Industry, Security Solutions 12 Month Investment Plan by Functional Area (% of Respondents)
- Collaborative Technologies
- Figure: Western Europe, Utilities, Collaborative Technologies Investment Plans (% of Respondents)
- BPM
- Figure: Western Europe, Utilities, BPM Solutions Investment Plans (% of Respondents)
- SCM
- Figure: Western Europe, Utilities, SCM Solutions Investment Plans (% of Respondents)
- Datawarehouse/ Datamart solutions
- Figure: Western Europe, Utilities, Datawarehouse or Datamart Solutions Investment Plans (% of Respondents)
- Table: Western Europe, Utilities, Enterprise IT Solutions Investment Plans Over the Next 12 Months (% of Respondents)
- ERP
- Line-of-Business IT Solutions - Investment Intentions
- Figure: Western Europe, Utilities, LOB IT Solutions Investment Plans (% of Respondents)
- Figure: Western Europe, Utilities, LOB IT Solutions Investment Plans Against Solution Priorities
- Customer Care and Billing
- Figure: Western Europe, Utilities, Customer Care, and Billing Solutions Investment Plans (% of Respondents)
- Figure: Western Europe, Utilities, Reasons for not Implementing Customer Care and Billing (% of Respondents)
- Table: Western Europe, Utilities, LOB IT Solutions Investment Plans Over the Next 12 Months (% of Companies)
- Customer Care and Billing
- Trends in New Technologies
- Figure: Western Europe, Utilities, Familiarity With New Technologies (% of Respondents)
- Figure: Western Europe, Utilities, 12-24 Month Investment Plans for New Technologies (% of Respondents)
- Trends in SOA
- Figure: Western Europe, Utilities, Familiarity With SOA (% of Respondents)
- Figure: Western Europe, Utilities, Priorities Justifying a SOA Implementation (% of Respondents)
- Trends in Wireless and Mobile Technology
- Figure: Western Europe, Utilities, Wireless Network Implementation Plans (% of Respondents)
- Figure: Western Europe, Utilities, Status of Employee Access to Enterprise Applications Via Mobile or Wireless Technology (% of Respondents)
- Figure: Western Europe, Utilities, Devices Being Used (% of Respondents)
- Figure: Western Europe, Utilities, Mobile Solution Strategies (% of Respondents)
- Trends in IP Telephony
- Figure: Western Europe, Utilities, IP Telephony Solution Adoption Trends (% of Respondents)
- Figure: Western Europe, Utilities, Key Benefits/Expected Benefits of an IP Telephony Solution (% of Respondents)
- Figure: Western Europe, Utilities, Satisfaction with IP Telephony Solutions (% of Respondents)
- Figure: Western Europe, Utilities, Obstacles to IP Telephony Solution Adoption (% of Respondents)
- Essential Guidance
- Action to Consider for Utilities
- Actions to Consider for IT Vendors
- Learn More
- Related Research
- Synopsis
