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[英文調查報告書]

公共事業企業的確保收益過程:BPO預測及新外包模式

The Utility Meter-to-Cash Process: BPO Forecast and New Outsourcing Models

商品編碼 : 54326
出版日期 : 2007/08

Price

-
此出版品為英文撰寫

Abstract

This document is about The Utility Meter-to-Cash Process: BPO Forecast and New Outsourcing Models

Table of Contents

  • Table of Contents
  • In This Perspective
    • Introduction
    • Figure: The Meter-to-Cash Process
    • A Brief History
    • Definitions/Descriptions for Outsourcing Types
      • Business Process Outsourcing
      • Processing Services
      • Service with Software
  • Future Outlook
    • Industry Impact
      • The Growth of BPO in Customer Care
      • Table: U.S. Utility Customer Care Interaction Services Spending, 2006-2011 ($M)
    • Market Trends
    • Outsourcing Drivers
      • Aging Workforce
      • Improving Meter-to-Cash Process
      • Figure: More Frequently Outsourced Subprocesses in the Meter-to-Cash Process
      • Figure: Meter-to-Cash Outsourcing Deals
      • Availability of Better Outsourcing Services and Models
      • Table: Outsourcing Opportunities and Challenges
      • Use of BPO for Smart Metering
      • A Natural Fit
  • Essential Guidance
    • Strategies to Consider
    • Table: Preferred Outsourcing Types by Business Process and Function
    • Actions for Utilities and Service Providers to Consider
  • Learn More
    • Related Research
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此出版品為英文撰寫

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[英文調查報告書]
公共事業企業的確保收益過程:BPO預測及新外包模式
The Utility Meter-to-Cash Process: BPO Forecast and New Outsourcing Models

出版商 : Energy Insights Energy Insights
代理商 : Global Information, Inc. Global Information, Inc.

US $ 4,500 (PDF by E-mail (Single User License))
商品編碼 : 54326

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