Abstract
This document is about The Utility Meter-to-Cash Process: BPO Forecast and New
Outsourcing Models
Table of Contents
- Table of Contents
- In This Perspective
- Introduction
- Figure: The Meter-to-Cash Process
- A Brief History
- Definitions/Descriptions for Outsourcing Types
- Business Process Outsourcing
- Processing Services
- Service with Software
- Future Outlook
- Industry Impact
- The Growth of BPO in Customer Care
- Table: U.S. Utility Customer Care Interaction Services Spending, 2006-2011 ($M)
- Market Trends
- Outsourcing Drivers
- Aging Workforce
- Improving Meter-to-Cash Process
- Figure: More Frequently Outsourced Subprocesses in the Meter-to-Cash Process
- Figure: Meter-to-Cash Outsourcing Deals
- Availability of Better Outsourcing Services and Models
- Table: Outsourcing Opportunities and Challenges
- Use of BPO for Smart Metering
- A Natural Fit
- Essential Guidance
- Strategies to Consider
- Table: Preferred Outsourcing Types by Business Process and Function
- Actions for Utilities and Service Providers to Consider
- Learn More
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