Abstract
Overview
Introduction
The uptake of CRM will continue to grow in the European higher education market with particularly strong growth in the UK.
Scope
- Identifies potential growth areas for CRM in the education market
- Quantifies spending on CRM by IT segment
- Segments CRM spending by country including France, Germany and the UK
Report Highlights
The uptake of CRM will grow rapidly over the next five years as institutions seek to address the need to compete more effectively to recruit and retain students.
Driven in part by a commitment to increasing participation in higher education and the recent addition of "top up" fees, institutions in the UK will invest heavily in the purchase and implementation of CRM solutions over the next five years.
While institutions in France and Germany will increase their spending on CRM, other solution areas are likely to have a higher budgetary priority over the near-term.
Reasons to Purchase
- Understand the potential opportunity size for CRM in France, Germany and the UK higher education markets
- Identify the markets in which education institutions will invest the most heavily in CRM
- Recognize the differences in CRM spending across IT segments
Table of Contents
- Overview
- Catalyst
- Summary
- Methodology
- Table of Contents
- Table of figures
- Table of tables
- iNTRODUCTION
- Total spending by higher education institutions in France on CRM, 2006 - 2012
- Higher education spending in France on CRM by IT segment, 2006 - 2012
- Total spending by higher education institutions in Germany on CRM, 2006 - 2012
- Higher education spending in Germany on CRM by IT segment, 2006 - 2012
- Total spending by higher education institutions in the UK on CRM, 2006 - 2012
- Higher education spending in the UK on CRM by IT segment, 2006 - 2012
- APPENDIX
- Definitions
- Further reading
- Ask the analyst
- Datamonitor consulting
- Disclaimer
- List of Tables
- Table 1: Total spending by higher education institutions in France on CRM, 2006 - 2012
- Table 2: Higher education spending in France on CRM by IT segment, 2006 - 2012
- Table 3: Total spending by higher education institutions in Germany on CRM, 2006 - 2012
- Table 4: Higher education spending in Germany on CRM by IT segment, 2006 - 2012
- Table 5: Total spending by higher education institutions in the UK on CRM, 2006 - 2012
- Table 6: Higher education spending in the UK on CRM by IT segment, 2006 - 2012
- List of Figures
- Figure 1: Total spending by higher education institutions in France on CRM, 2006 - 2012
- Figure 2: Higher education spending in France on CRM by IT segment, 2006 - 2012
- Figure 3: Total spending by higher education institutions in Germany on CRM, 2006 - 2012
- Figure 4: Higher education spending in Germany on CRM by IT segment, 2006 - 2012
- Figure 5: Total spending by higher education institutions in the UK on CRM, 2006 - 2012
- Figure 6: Higher education spending in the UK on CRM by IT segment, 2006 - 2012
