Abstract
Summary
The Hosted IP Centrex market continues to show steady growth in the US and worldwide markets. This report provides forecasts for seats in service and revenues for Hosted IP Centrex in the US and worldwide through 2012. The impact of this growth on the TDM Centrex market in the US is also explored and a forecast through 2012 is provided.
Customer expectations and requirements vary widely when considering Hosted IP Centrex solutions, and meeting these needs requires varying levels of expertise on the part of the service providers.
In the US, service providers are staking out their niches from very simple deployments offering customers long distance savings and a variety of feature functions, to very complex deployments managed by service providers as part of comprehensive voice and data integrated offerings. Most are finding that it is difficult to do both effectively and profitably.
This report utilized end user, as well as large sample, primary research to explore the drivers of adoption for hosted IP Centrex solutions and details how service providers are evolving strategies to meet these needs.
Table of Contents
In This Update
- Introduction to Update
- Methodology
- IP Centrex/Hosted PBX Defined
- Providers Find Their Niche
- Service Provider Strategies
- Fragmentation Leads to More Choices for Business Customers
- Government Leads the Way in Hosted IP Centrex Adoption
- Drivers of Adoption
- Overall VoIP Services Forecast
- Steady Growth in Hosted IP Centrex Will Lead to Significant Revenue
Opportunities
- VoIP Services Forecast Considerations In Light of the Current Economy
- Related In-Stat Reports
List of Tables
- Table 1. Penetration of Hosted IP by Vertical Industry
- Table 2. Use of Hosted IP as Exclusive Operator VoIP Service
- Table 3. US Hosted IP Centrex Seats in Service, 2007- 2012 (in Thousands)
- Table 4. US Hosted IP Centrex Revenues, 2007- 2012 (US$ in Millions)
- Table 5. Worldwide Hosted IP Seats and Revenue, 2007- 2012 (Seats in Thousands; Revenue US$ in Millions)
- Table 6. US TDM Centrex Seats In Service, 2007- 2012 (in Thousands)
- Table 7. US TDM Centrex Revenues, 2007- 2012 (US$ in Millions)
- Table 8. US Total Hosted Centrex Seats in Service, 2007- 2012 (in Thousands)
List of Figures
- Figure 1. IP Centrex vs. TDM Centrex Seats in Service, 2007- 2012 (in Millions)
- Figure 2. Considerations in Selecting a VoIP Service Provider or Vendor
- Figure 3. The Importance of Sound Quality
- Figure 4. The Importance of TCO/ROI Considerations
- Figure 5. The Importance of Enhanced Features, Such as Integrated Email and Voicemail
- Figure 6. The Importance of Service Provider Reputation or Familiarity
- Figure 7. The Importance of a Defined Migration Plan to IP from the Service Provider
- Figure 8. The Importance of Service Level Agreements
- Figure 9. The Importance of a Dashboard or Portal for Managing VoIP Services and Features
- Figure 10. VoIP Penetration Among US Businesses, 2006- 2012
