視訊會議：美國消費者及決策者的市場展望

The promise of video conferencing to become a part of everyday communications in the business environment is at hand. Technological improvements in the capability, as well as strong efforts from major companies like Cisco, Microsoft, and IBM to promote media-rich productivity tools, are boosting the prospects for video conferencing. Businesses are also being led to telepresence as the Holy Grail at the end of the trail of video conferencing options by leading companies such as Cisco, HP, Polycom, LifeSize, and TANDBERG, among others.

This end-user and decision-maker analysis explores how video conferencing is currently used, the drivers of adoption and use, as well as challenges facing decision-makers. Current and planned capabilities, specific facilities and environments where video conferencing is used, as well as corporate policies, and satisfaction levels are explored. The analysis also includes the opinions of former video conferencing users, those who choose not to use available video conferencing capabilities, and those planning to adopt video conferencing capabilities.

• Historical Perspective
• Methodology
• Overview
  • Evolving Role of Telepresence
    • Hybrid and Down-Market Video Conferencing Prevails
    • The Next Several Years Will See Video Conferencing Flourish
• Decision Maker Perspective
  • IP Is Becoming Pervasive
  • Polycom and Microsoft in Lead Position Among Survey Respondents
  • Real-Time Collaboration Currently Leads Telepresence in Planned Deployments
  • 63% of Businesses Have a Formal Video Conferencing Company-Use Policy
• End-User Perspectives
  • Video Conferencing is Used on a Fairly Regular Basis
    • Video Conferencing is Well Established as a Communications Tool
    • Dedicated Video Conference Rooms are Used as Frequently as Non-Dedicated
    • Video Conferencing is Used for a Variety of Reasons
    • Satisfaction Levels are Generally Good
    • The Use of a Centralized Organization?
    • Reliability is Reasonable But Not Considered a Strength
    • Desktop and Inter-Company Conferencing Capability is Desired
• Those Who Choose Not to Use Available Teleconferencing Capabilities
• Past Users are Generally Amenable to Using Video Conferencing Again
• The Non-User Perspective
• Implications
• Glossary
• Related In-Stat Reports

• Table 1. Does Your Organization' s Video Conferencing Solutions Run Over IP or TDM?
• Table 2. What Plans, If Any, Does Your Organization Have to Increase the Use of IP for Video Conferencing in the Next 12 Months?
• Table 3. Which Video Conferencing Vendors are Used Within Your Organization?
• Table 4. What Are the Key Rules of the Corporate Policy?
• Table 5. On Average, How Often Do You Typically Use Video Conferencing?
• Table 6. What Drives the Frequency of Your Video Conferencing Use?
• Table 7. How Long Have You Been Using Video Conferencing? (End-Users)
• Table 8. How Has the Frequency of Your Video Conferencing Use Changed Over the Last Year? (End-Users)
• Table 9. Where Do Your Video Conferences Take Place? (End-Users)
• Table 10. What Types of Video Conferencing Facilities are Used in Your Organization? (Decision Makers)
• Table 11. Why Do You Use Video Conferencing? (End-Users)
• Table 12. Is a Centralized Organization Used to Schedule Video Conferences? (End-Users)
• Table 13. Is a Centralized Organization Used to Schedule Video Conferences? (Decision Makers)
• Table 14. Actual vs. How Long Reasonably Expected to Wait for Set up of a Video Conference
• Table 15. How Satisfied Are You With the Overall Reliability of Your Video Conferencing Service?
• Table 16. What, If Anything, Would Cause You to Use Video Conferencing More Frequently? (End-Users)
• Table 17. Why Do You Choose Not to Use Video Conferencing When It is Available?
• Table 18. What, If Anything, Would Cause You to Consider Using Video Conferencing?
• Table 19. Why Did You Stop Using Video Conferencing for Business Purposes? (End-Users)
• Table 20. Why Did Your Organization Stop Using Video Conferencing for Business Purposes? (Decision Makers)
• Table 21. How Would You Rate Your Satisfaction With Past Video Conferencing Experiences?
• Table 22. If the Quality, Usability, and Cost of Video Conferencing Were Acceptable, How Likely Would You Be to Use Video Conferencing Again?
• Table 23. Which of the Following Factors Was an Important Consideration in Your Plans to Use Video Conferencing in the Next 12 Months?
• Table 24. Why is Video Conferencing Not Being Used?

• Figure 1. Continued Use of Centralized Organization vs. Individual Control for Scheduling and Managing Video Conferences
• Figure 2. Which Video Conferencing Vendors are Used Within Your Organization?
• Figure 3. Current and Planned Use of Video Conferencing Capabilities
• Figure 4. Satisfaction with Video Conferencing Capabilities
• Figure 5. Function Current Users Can Perform (End-Users)