Abstract
As VoIP becomes more widely adopted, businesses are finding value in a variety of traditional IP and hybrid solutions. TDM still remains a staple of voice communications, even among VoIP adopters. IP-enablement of TDM PBX has become a popular flavor of VoIP for many businesses. Solutions considered more residential in focus, such as broadband IP telephony and voice-integrated IM, also have their place in the business landscape. As diversity grows, so does complexity, with overall satisfaction increasingly at stake.
This analysis summarizes the opinions of VoIP decision makers and end-users about how well VoIP is being integrated into the business voice communications landscape, with details about how a comprehensive array of IP and TDM voice solutions are used, TDM displacement, call frequency and duration, and key drivers of adoption. Trending data is also provided.
Table of Contents
- Key Findings
- Overview
- Current Use of VoIP
- Vendors and Service Providers
- End-User Perspectives
- Implications
- Related In-Stat Reports
List of Tables
- Table 1. Voice Solutions for Business
- Table 2. Premises-Based Voice Solutions in Use
- Table 3. Network-Based Voice Solutions in Use
- Table 4. Percent of Total Wireline Voice Capabilities that are IP (Decision Makers)
- Table 5. Percent of Total Time Spent on Business Voice Calls Using IP (End-Users)
- Table 6. Distribution of IP Voice Solutions Used for Business Purposes
- Table 7. Distribution of TDM Voice Solutions Used for Business Purposes
- Table 8. Premises-Based VoIP Vendors
- Table 9. Network-Based VoIP Provider
- Table 10. Broadband IP Telephony Providers
- Table 11. How Respondents Found Out about the VoIP Solutions They Currently Use
- Table 12. How VoIP is Accessed for Business Purposes
- Table 13. Features/Functions Used Regularly with Business VoIP Service
- Table 14. Types of Business Related VoIP Calls
- Table 15. Average Number of VoIP Calls Made Daily
- Table 16. Average VoIP Call Duration
- Table 17. Change in the Use of Traditional Features While Using a VoIP Solution
- Table 18. Lines Disconnected as a Result of Using VoIP
- Table 19. Satisfaction with the Voice Quality of VoIP Service
- Table 20. Benefits that are Liked Best about Using VoIP for Business Purposes
List of Figures
- Figure 1. Positive Ratings of Key Characteristics of VoIP from 2005 to 2007
- Figure 2. Broadband IP Telephony used for Business Purposes among Companies Using VoIP
- Figure 3. IP vs. TDM Voice Trunking between the PBX and Service Provider
- Figure 4. Primary Trunk Provider for IP PBX Solution
- Figure 5. Premises-Based VoIP Vendors
- Figure 6. Network-Based VoIP Provider
- Figure 7. Broadband IP Telephony Providers
- Figure 8. Considerations in Selecting a VoIP Service Provider or Vendor
- Figure 9. Use of IM for Business Purposes among End-Users
- Figure 10. Use of IM for Business Purposes among Decision Makers
- Figure 11. Use of Voice-Enabled IM and Client-Based Solutions
- Figure 12. Key Considerations in Deciding to Use VoIP for Business Purposes
- Figure 13. Would Recommend VoIP
