資料中心委外指南

Data Centres form an integral part of IT Operations in any business or government organisation. In migrating part or all of this function to third party outsourcers however, how can managers benchmark the opportunities available and ensure the facilities and services proposed are fully aligned with the business requirements? In this valuable contribution to the work of outsourcers within any type of organisation, this new study offers a structured sourcing framework that defines the approach from the experienced perspective of managers who have already undertaken the process.

The report distinguishes between facilities and IT infrastructure management, and offers case studies based on the specific data centre requirements of a large multinational corporation, a retail outlet and a government department.

At the heart of the report is the sourcing framework which provides a detailed step by step guide to the processes in which the sourcing team must engage, to arrive at a decision that is aligned to their original goals. This include sourcing analysis, model assessment, establishing a base line plan, technical specification and operational costs - including a useful comparison of in-sourced versus outsourced costs and data centre construction costs.

Analysing the information collected is supported by another detailed framework, termed the "internal readiness assessment model", which provides managers with an evaluation process and a case study for each of a data centre services, and a facilities management scenario. External readiness models complement the internal processes identified, and underline the quality approach of the frameworks. A final framework for the assessment of sourcing options, sustains the intensive nature of managers undertaking this process, and provides practical models together with a risk assessment strategy.

Having completed these rigorous processes, managers now need to engage in rounds of negotiations with the data centres identified in the framework conclusions. Again, a step by step guide is recommended and the report details how to enter into direct negotiations to procure Data Centre services, or engage the broader market through an RFI/PFI process with examples of the commercial models available.

Overall, the report demonstrates the value that sourcing teams can add to the process of making a Data Centre outsourcing decision. Most importantly it lays out a very clear pathway, alerts managers to the pitfalls they may encounter and highlights other factors, notably environmental considerations that in total represent the complete process for outsourcing to a data centre.

• Definitive step by step guide to outsourcing a data centre
• Practical frameworks to use in data centre engagements
• Assessment models
• 39 Tables and Charts
• 120pp

• Enterprise Data Centre Owners and Users
• Data Centre Operators
• Telecommunication Service Providers
• Technical Property Specialists
• Systems Integrators
• Outsourcing Agencies
• Disaster Recovery and Business Continuity Specialists
• Software Companies

1. Executive Summary

2. Research Methodology and Report Objectives

• 2.1 Methodology
• 2.2 Objectives
• 2.3 Markets Covered

3. PART I - Data Centre Basics

• 3.1 Introduction: Why outsource Data Centres?
• 3.2 Data Centre Components
  • 3.2.1 What is a Data Centre
  • 3.2.2 Data Centre Objectives
  • 3.2.3 What' s inside a Data Centre
  • 3.2.4 Classification
• 3.3 Data Centre Outsourcing Factors
  • 3.3.1 Globalisation and off-shoring
  • 3.3.2 Risk mitigation
  • 3.3.3 Sustainability
  • 3.3.4 Corporate Responsibility
  • 3.3.5 Legislation changes
    • 3.3.5.1 USA
    • 3.3.5.2 European Union
  • 3.3.6 Data Centres as a Utility
  • 3.3.7 Data Centre operational costs
  • 3.3.8 Power availability
  • 3.3.9 Scalability of the existing facilities
  • 3.3.10 Capacity issues in the existing facilities
  • 3.3.11 Cost of installing and managing high density IT equipment
  • 3.3.12 Core competency considerations
  • 3.3.13 Outsourcing Trends
• 3.4 Data Centre Requirements and Case Studies

4. PART II - Data Centre Sourcing Framework

• 4.1 Setting the context
  • 4.1.1 Overview
  • 4.1.2 Sourcing Assessment
    • 4.1.2.1 Step 1. Scope & baseline
    • 4.1.2.2 Step 2. Sourcing analysis
    • 4.1.2.3 Step 3. Model assessment
    • 4.1.2.4 Step 4. Implementation plan
  • 4.1.3 Existing Sourcing Policy
• 4.2 Step 1: Refine the Scope, Establish the Baseline
  • 4.2.1 Scope
  • 4.2.2 Data Centre Ownership and Operational Structure
  • 4.2.3 Data Centre Technical Specifications and Operational Costs
    • 4.2.3.1 Comparison of Outsourced vs. In-sourced Data Centre Costs
    • 4.2.3.2 Comparison of Capex vs. Opex requirements
  • 4.2.4 Strategic Intent
  • 4.2.5 Data Centre and IT Infrastructure Outsourcing
  • 4.2.6 Data Centre Operations
• 4.3 Step 2: Sourcing Analysis
  • 4.3.1 Internal readiness
  • 4.3.2 External readiness
    • 4.3.2.1 Legislative Requirements and best industry practices: USA
• 4.4 Step 3. Sourcing Model Assessment
  • 4.4.1 Sourcing Categories and Options
  • 4.4.2 Sourcing framework
  • 4.4.3 Sourcing options
  • 4.4.4 Risk assessment

5. PART III - Next Steps

• 5.1 Next Steps
• 5.2 Commercial Models
• 5.3 Environmental Considerations
• 5.4 Government tenders
• 5.5 Other Issues
  • 5.5.1 Technology and business needs
  • 5.5.2 Future proofing Data Centres
  • 5.5.3 Virtualisation and consolidation
• 5.6 Conclusion

APPENDIX A: Data Centre Outsourcing Interviews

• 1. Interview with Tony Macina (IBM)
• 2. Interview with Jon Payne (Wild Oats)
• 3. Interview with Don Goin (Drive Financial)
• 4. Interview with Patrick Condon (Rackspace Managed Hosting)
• 5. Interview with Brian Keane (Keane Inc)
• 6. Interview With John Dilkes (Harrods)
• 7. Interview with Colin Cobain (Tesco)
• 8. Interview with Nandan Nilekani (Infosys)

• Figure 1. Comparison of server purchase costs vs. power and cooling costs
• Figure 2. Trends in server growth, power demand and power costs
• Figure 3. Extrapolation of power and hardware costs for low end servers
• Figure 4. Sourcing Assessment Scope - Case Study 1
• Figure 5. Sourcing Assessment Scope - Case Study 2
• Figure 6. Data Centre Ownership and Operational Structure - Case Study 1
• Figure 7. Data Centre Specifications and Operational Costs - Case Study 2
• Figure 8. Data Centres support overall business strategy
• Figure 9. Data Centre Operations and IT Outsourcing
• Figure 10. Data Centre Services Stack
• Figure 11. Internal Readiness Assessment model - Case Study 1
• Figure 12. Internal Readiness Assessment: Data Centre Services - Case Study 1
• Figure 13. Internal Readiness Assessment: Facilities Management - Case Study 1
• Figure 14. Internal Readiness Assessment Summary - Case Study
• Figure 15. External Readiness Assessment model - Case Study 1
• Figure 16. External Readiness Assessment: Data Centre Services - Case Study 1
• Figure 17. External Readiness Assessment: Facilities Management - Case Study 1
• Figure 18. External Readiness Assessment summary - Case Study
• Figure 19. External Readiness Assessment: Outsourcing vendors
• Figure 20. Sourcing categories and Options
• Figure 21. Sourcing Options selection - Case Study
• Figure 22. Summary of the Sourcing Options selection - Case Study
• Figure 23. Next Steps (I) - Case Study
• Figure 24. Next Steps (II) - Case Study
• Figure 25. Typical 3-stage RFP selection process.
• Figure 26. RFI/RFP process timeline

• Table 1. Data Centre Classification
• Table 2. Major Data Centre Outsourcing vendors
• Table 3. Facilities Management Providers
• Table 4. Major IT and Telecom Outsourcing vendors
• Table 5. Comparison of in-sourced vs. outsourced Data Centre costs
• Table 6. Data Centre construction costs (Capex)
• Table 7. Assessment Framework
• Table 8. Analysis of Sourcing Options (I)
• Table 9. Analysis of Sourcing Options (II)
• Table 10. Risk Assessment - Case Study 2
• Table 11. Data Centre Business model (I)
• Table 12. Data Centre Business model (II)
• Table 13. Data Centre Business model (III)