Abstract
This benchmarking study was conducted to gain insights into how the credit and
collections function within a manufacturing company is best managed to create
the greatest efficiencies and service. This 28-slide presentation provides key
metrics and a great deal of qualitative lessons learned that will enable
organizations to compare the structure and management of their credit and
collections functions against those of the benchmark class and leverage the
practices of other organizations. The study will enable organizations to
identify performance gaps and areas for improvement to better manage their
credit and collections functions
Table of Contents
RESEARCH OVERVIEW
- Research Objective and Methodology
- Benchmark Class
- Participant Qualification
KEY FINDINGS
- Credit & Collections Structure
- Credit & Collections Efficiencies
- Credit & Collections Improvements
QUANITATIVE AND QUALITATIVE ANALYSIS
- Credit & Collections Structure
- Credit & Collections Responsibility
- Account Posting Metrics
- Automation of Payment Application
- Receivables Processing
- Unearned Discount Management
- Credit & Collections Improvements
- Dispute Management Effectiveness
LESSONS LEARNED
- Process Opportunities
- Key Credit & Collections Issues
- Customer Service
- Communication - External
- Communication - Internal
ABOUT BEST PRACTICES, LLC
|
