Abstract
Overview
Global human resources leaders must deliver increasingly complex services while maintaining both high service quality and low costs. This HR Resourcing Excellence Series provides reliable benchmark data for specific HR services to validate your company' s HR investment and service levels relative to other Fortune 500 organizations. Published by Best Practices, LLC, this benchmarking exchange established comprehensive performance and cost benchmarks for HR functions in large organizations through in-depth surveys for six core HR service areas:
- Organizational Staffing Services, Costs & Effectiveness
- Domestic Mobility Benchmarking Research
- Global Mobility Benchmarking Research
- Leave of Absence Administration Excellence
- Corporate Medical Services Administration Excellence
- Workers Compensation Excellence
The comprehensive benchmarking data in this series allows HR executives to compare their current allocations and use the data as a guide to reach optimal efficiencies.
Industries Profiled:
Health Care; Pharmaceutical; High Tech; Electronics; Manufacturing; Financial Services; Insurance; Telecommunications; Utilities; Banking; Aerospace; Professional Services; Retail; Automobile; Computer Hardware; Computers; Chemical; Energy; Shipping; Consumer Products; Internet; Defense; Computer Software; Biotech; Technology; MultipleCompanies Profiled:
Abbott; Agilent Technologies; Alcatel; ALCOA; Allstate Insurance Company; American Express; Arrow Electronics; Inc.; AT&T; Baker Hughes; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; Bristol-Myers Squibb; Carrier Corp.; Caterpillar; Cisco Systems; Consolidated Container Company; Convergys; Costco Wholesale; CUNA Mutual; DaimlerChrysler; Dell Computer; Dow Chemical; DTE Energy; Duke Power; DuPont; EDS; Entergy; ExxonMobil; FedEx Ground; Fidelity Investments; Fujifilm; General Electric; General Motors; Intel; International Paper; KLA Tencor; Kraft Foods; Lantronix; Lockheed Martin; Microsoft; Motorola; Nortel Networks; Northrop Grumman; Osram Sylvania; Pfizer; Pitney Bowes; Pratt & Whitney; Procter & Gamble; Raytheon; Rockwell Automation; Rockwell Collins; SAS Institute; Seagate Technology; Sonoco; Sprint; Texas Instruments; Toyota; U.S. Steel; United Defense; WhirlpoolTable of Contents
Executive Summary
Chapter I: Organizational Staffing Services, Costs & Effectiveness
- Study Overview & Definitions
- Key Findings
- About the Benchmark Class
- Staffing Services & Resources
- Staffing Costs
- Staffing Volume
- New Hire Performance
Chapter II: Domestic Mobility Benchmarking Research
- Study Overview and Definitions
- Key Findings
- Benchmark Class
- Key Activities Performed and Benefits Offered
- Cost Allocations
- Efficiency Measures
- Staffing Allocations and Performance Measures
- Best Practices
Chapter III: Global Mobility Benchmarking Research
- Study Overview
- Key Findings & Insights
- About the Benchmark Class
- Key Activities Performed and Benefits Offered
- Cost Allocations and Outsourcing
- Efficiency Measures (2 Sections)
- Staffing Allocations and Performance Measures
- Best Practices
Chapter IV: Leave of Absence Administration Excellence
- Study Overview
- Key Findings
- Benchmark Class
- Leave of Absence Function
- FMLA Function
- Resources and Costs
- Productivity and Quality
- Best Practices
Chapter V: Corporate Medical Services Administration Excellence
- Study Overview
- Key Findings
- Benchmark Class
- Medical Services Program Scope
- Cost Factors and Ratios
- Use of External Staff
- About On-Site Clinics
- About Other Medical Services
Chapter VI: Workers Compensation Excellence
- Study Overview
- Benchmark Class
- WC Program Characteristics
- Activity Breakdown
- Work Volumes
- Resource Allocations
- Efficiency Ratios
