卓越人力資源服務

Global human resources leaders must deliver increasingly complex services while maintaining both high service quality and low costs. This HR Resourcing Excellence Series provides reliable benchmark data for specific HR services to validate your company' s HR investment and service levels relative to other Fortune 500 organizations. Published by Best Practices, LLC, this benchmarking exchange established comprehensive performance and cost benchmarks for HR functions in large organizations through in-depth surveys for six core HR service areas:

• Organizational Staffing Services, Costs & Effectiveness
• Domestic Mobility Benchmarking Research
• Global Mobility Benchmarking Research
• Leave of Absence Administration Excellence
• Corporate Medical Services Administration Excellence
• Workers Compensation Excellence

The comprehensive benchmarking data in this series allows HR executives to compare their current allocations and use the data as a guide to reach optimal efficiencies.

Industries Profiled:

Health Care; Pharmaceutical; High Tech; Electronics; Manufacturing; Financial Services; Insurance; Telecommunications; Utilities; Banking; Aerospace; Professional Services; Retail; Automobile; Computer Hardware; Computers; Chemical; Energy; Shipping; Consumer Products; Internet; Defense; Computer Software; Biotech; Technology; Multiple

Companies Profiled:

Abbott; Agilent Technologies; Alcatel; ALCOA; Allstate Insurance Company; American Express; Arrow Electronics; Inc.; AT&T; Baker Hughes; Bank of America; Baxter Healthcare; Boeing; Bombardier Aerospace; Bristol-Myers Squibb; Carrier Corp.; Caterpillar; Cisco Systems; Consolidated Container Company; Convergys; Costco Wholesale; CUNA Mutual; DaimlerChrysler; Dell Computer; Dow Chemical; DTE Energy; Duke Power; DuPont; EDS; Entergy; ExxonMobil; FedEx Ground; Fidelity Investments; Fujifilm; General Electric; General Motors; Intel; International Paper; KLA Tencor; Kraft Foods; Lantronix; Lockheed Martin; Microsoft; Motorola; Nortel Networks; Northrop Grumman; Osram Sylvania; Pfizer; Pitney Bowes; Pratt & Whitney; Procter & Gamble; Raytheon; Rockwell Automation; Rockwell Collins; SAS Institute; Seagate Technology; Sonoco; Sprint; Texas Instruments; Toyota; U.S. Steel; United Defense; Whirlpool

Table of Contents

• HR Series Overview
• Key Findings Summary
• Overall Benchmark Class

• Study Overview and Definitions
• Key Findings
• Benchmark Class
• Staffing Services and Resources
• Staffing Costs
• Staffing Volume
• New Hire Performance

• Study Overview and Definitions
• Key Findings
• Benchmark Class
• Domestic Mobility - Key Activities Performed and Benefits Offered
• Domestic Mobility - Cost Allocations
• Domestic Mobility - Efficiency Measures
• Domestic Mobility - Staffing Allocations and Performance Measures
• Domestic Mobility Best Practices

• Study Overview and Definitions
• Key Findings
• Benchmark Class
• Global Mobility - Key Activities Performed & Benefits Offered
• Global Mobility - Cost Allocations and Outsourcing
• Global Mobility Efficiency Measures, Section 1: Tax Admin Cost Included
• Global Mobility Efficiency Measures, Section 2: Tax Admin Cost Excluded
• Global Mobility Staffing Allocations and Performance Measures
• Global Mobility Best Practices

• Study Overview
• Key Findings
• Benchmark Class
• Leave of Absence Function
• FMLA Function
• Leave of Absence Resources and Costs
• Leave of Absence Productivity and Quality
• Leave of Absence Administration Best Practices

• Study Overview
• Key Findings
• Benchmark Class
• Medical Services Program Scope
• Medical Services Cost Factors and Ratios
• Use of Medical Services External Staff
• About On-Site Medical Services Clinics
• About Other Medical Services

• Cost and Efficiency
  • Study Overview and Definitions
  • Key Findings
  • Benchmark Class
  • Workers Compensation Program Characteristics
  • Workers Compensation Activity Breakdown
  • Workers Compensation Work Volumes
  • Workers Compensation Resource Allocations
  • Workers Compensation Efficiency Ratios

ABOUT BEST PRACTICES, LLC